Hello,

Thank you for reaching out to us.

You can find detailed instructions on how to enable user registration on your website by visiting the following link:
https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Custom CSS code can be used, for example:

.elementor-widget-etheme_slideshow .swiper-button-next, 
.elementor-widget-etheme_slideshow .swiper-button-prev {
    top: 50px !important;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1a. XStore Builders > Header > edit template > https://prnt.sc/nxojHi6T3q3E > https://prnt.sc/ZCa0fAinLvIA

1b.Theme Options > Mobile panel > edit sections.

2. Loco Translate > Plugins > XStore Core; Loco Translate > Themes > XStore.

3. XStore Builders > Archive products > edit template > settings of Archive products element > Product > Show Excerpt > On.

4. Loco Translate > Plugins > XStore Core; Loco Translate > Themes > XStore.
Appearance > Widgets > Shop sidebar > edit titles of widgets.

5. Make sure your product categories are not empty.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We would like to inform you that the ‘Street Address’ and ‘Postcode’ fields are default WooCommerce fields and are set as mandatory by the WooCommerce plugin itself. Unfortunately, there are no built-in options within our theme settings to make these fields optional.

https://wordpress.org/support/plugin/woocommerce/

To achieve this, you may consider using a third-party plugin such as “Checkout Field Editor for WooCommerce” or adding custom code to modify the checkout fields. If you are not familiar with custom development, we recommend consulting with a developer to ensure the changes are implemented correctly and do not affect the functionality of your checkout process.

https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Do you see a memory error in Woocommerce > Status > Logs > fatal error file? If so, please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We have attempted to change the password using the link you provided. However, we were unable to log in to the website due to a mismatch between the username and password.

We kindly ask you to log in to your admin panel, navigate to Users > Edit the user you created for us > Account Management, and set a new password.

After updating the password, please open your website in a new incognito browser window and try logging in using the username and password you have set for the mentioned user.

Kindly reply to this message only after you have confirmed that you are able to log in with the credentials you are providing us.
Provide the username and password here in the Private Content area.

Warm Regards,
The 8Theme Team

Hello,

XStore Builders > Posts Archive > https://prnt.sc/U59gwWD4BBFm and then Edit Template https://prnt.sc/jzFbfIt0jZ3H > https://prnt.sc/SWhtuRlrhfeG

Please clear cache and check – https://sthome.space/learning-center/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We appreciate you bringing this matter to our attention. Please note that updates are no longer distributed via the FTP download page you referenced. We understand this may cause some confusion, and we sincerely apologize for any inconvenience.

Currently, all theme updates are available exclusively through your ThemeForest account under the “Downloads” section.

We will review the outdated links and take the necessary steps to update or remove them to avoid further confusion.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To add widgets to the Main Sidebar, please navigate to Appearance > Widgets in your WordPress dashboard. Additionally, you can enable the sidebar for the Blog page through Theme Options.

Alternatively, you may edit the Blog page layout using Elementor by going to XStore Builders > Posts Archive > Edit Template.

Should you need any further assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

– https://prnt.sc/GRcB9SmiQ24B – XStore Builders > Archive products > edit template https://prnt.sc/3S2gDrdX4e8H

– We understand your concern regarding the size of your website’s database. A database size of 10.5 GB does seem unusually large for a site with approximately 1300 products. There could be several reasons for this, such as accumulated revisions, transients, logs, or unused data from plugins or themes.

We recommend the following steps to help identify and reduce the database size:

1. **Database Optimization**: Use a plugin like WP-Optimize or Advanced Database Cleaner to remove unnecessary data such as post revisions, spam comments, and expired transients.

2. **Check for Unused Tables**: Some plugins may leave behind database tables even after they are deactivated or deleted. You can use tools like phpMyAdmin or plugins like WP-DBManager to review and clean up unused tables. Please ensure you take a full backup before making any changes.

3. **Review Logs and Sessions**: Some plugins or themes may store logs or session data in the database. These can grow over time and should be cleared periodically.

4. **Media and Attachments**: If your products include many images or attachments, ensure that these are not being stored in the database unnecessarily.

If you need further assistance, we recommend consulting with your hosting provider or a database specialist who can perform a detailed analysis.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.We have reviewed your website and are seeing the following result: https://prnt.sc/aAQF5p_eMhHq

We kindly recommend clearing your browser cache and checking again.

Warm Regards,
The 8Theme Team

Hello,

We are pleased to hear that you were able to resolve the issue on your own.

Best Regards,
8Theme’s Team