Hello,

We appreciate your prompt response.

We’ve activated the theme for you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for taking the screenshots — they helped us understand the issue more quickly.

We have fixed the problem on your website.

Please clear your cache and check the shop page afterward.

We will be waiting for your confirmation that everything is working well.

Best regards,
8Theme’s Team

Hello,

Thank you for confirming that the issue has been resolved.

Have a great day!

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Please reselect the shop page via WooCommerce > Settings > Products > Shop page.

Best regards,
The 8Theme Team

Dear Yasser,

We really appreciate your time and engagement within the WordPress & WooCommerce community

Your feedback drives every improvement we make in XStore — helping us deliver a smoother and more flexible experience with each update.

💡 Share your quick thoughts

Your input makes a real difference.

Topic closed.
The 8Theme Team

Hello,

We appreciate your prompt response.

Please clear cache of your browser and try to activate the theme now. Let us know the result with a screenshot.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us and for providing such a detailed description of your request. We truly appreciate the effort you put into explaining everything and even including a screenshot.

Let’s start with the single product page. Please read the following article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
Using the builder, you can remove unnecessary elements and create a page layout that best fits your needs.

Regarding the shop page, you can add the following code in Theme Options > Theme Custom CSS > Global:

.etheme-product-grid-image {
    display: none !important;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us. Your request is interesting, and we would like to investigate the situation in more detail before providing any recommendations.

Could you please let us know if you have a live online version of your website where we could log in and check the settings? If this option is not possible for you, please record a step-by-step video showing how to set up exactly the same menu as on your site, so that we can reproduce it on our test website and compare how everything works there.

Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

Hello,

Thank you for your message.

We recommend that you contact your hosting provider to resolve this issue on their side, as our system only reads the values provided by your server. Once they increase the corresponding value, it will be updated in this table after clearing the cache.

max_execution_time is a limit for the execution time while running the script. For example, if you import content and scripts need more than 30 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. But it would be better to contact your hosting provider and ask to increase max_execution_time.

Best Regards,
8Theme’s Team

Hello,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary access into the Private Content area.

We’ve created the Blog page for you. Please clear cache and check.

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

If you want to use your site in multiple languages, then you have to use WPML (paid) or Polylang plugin (free) as per your requirements: https://www.8theme.com/documentation/xstore/theme-translation/
Or read this article – https://colorlib.com/wp/wordpress-multilingual-plugins/

Please note that the language switcher menu shown in our demo is for illustrative purposes only. It demonstrates how the language selection menu may appear once a multilingual plugin is installed and properly configured. After choosing and installing the appropriate plugin according to its documentation, you will be able to add a language switcher to your website.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out and for providing access to your website. Please don’t worry — we are here to help you. There are just a few steps you need to follow to ensure your site runs smoothly and without issues.

Based on the access you shared, we checked WooCommerce > Status > Logs > fatal error file and found the cause of the problem. Here is the screenshot: https://prnt.sc/VlHGXCitkjNl

The simplest solution is to contact your hosting provider and share this screenshot with them. They will know what to do and how to fix the issue.

If your hosting provider does not respond, please follow the instructions in this article:
https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Most likely, once the memory issue mentioned there is resolved, your editor and other site functions will work properly again. This is a common issue, so there’s no need to worry. Please contact your hosting provider as soon as you read this message, and you should receive their response shortly.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We are sorry to hear that you are experiencing multiple errors and a 500 error with Elementor.

Please read this article – https://elementor.com/help/500-error/

Do you see a memory error in Woocommerce > Status > Logs > fatal error file? If so, please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

Could you please provide temporary wp-admin access? We need to check your Logs.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We appreciate your message and will be happy to assist you.

Add the next code in Theme Options > Theme Custom CSS:

.content-page, .page-content {
    padding-bottom: 0px;
}

Then edit the page and remove this padding – https://prnt.sc/iD3T3SGlWGAm

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team