Hello,

Thank you for getting in touch with us.

Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing a fatal error related to the Elementor plugin. The error message indicates that the function get_gallery_image_ids() is being called on a boolean value, which typically means that the expected product object is not being properly retrieved or is returning false.

To help resolve this issue, we kindly suggest the following steps:

1. Ensure that all your plugins, including Elementor and the Distance Delivery add-on, are updated to their latest versions.
2. Temporarily switch to a default WordPress theme (such as Twenty Twenty-Four) to check if the issue persists. This will help determine if the problem is theme-related.
3. Disable all other plugins except Elementor and the Distance Delivery add-on, then check again. If the error disappears, re-enable the plugins one by one to identify the conflict.
4. If you are using any custom code or third-party Elementor widgets, please review them to ensure they are not causing the issue.

Please let us know the outcome of these steps.

If you prefer not to perform the troubleshooting yourself, you may also consider reaching out to Elementor’s official support team for further assistance https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To change the price of each individual product, please follow these steps:

1. Navigate to your WordPress Dashboard.
2. Go to Products and select the product you wish to edit.
3. Scroll down to the Product Data section.
4. Ensure that the product type is set to “Simple Product” or “Variable Product” depending on your needs.
5. Under the “General” tab within the Product Data section, you will find the “Regular Price” and “Sale Price” fields.
6. Enter your desired price and click the “Update” button to save the changes.

If you are unable to see the Product Data section or the price fields, please make sure that your screen options (top right corner of the page) have the necessary boxes checked.

Should you need further assistance, feel free to let us know.

Best Regards,
8Theme’s Team

Hello,

Kindly review the available settings carefully – https://prnt.sc/NuxLBOhylmh0

Warm Regards,
The 8Theme Team

Hello,

We would like to inform you that the border radius for dark buttons has been updated. You can find this change under Theme Options > Styling > Dark Buttons.

Kindly review the result at your convenience.

Best regards,
The 8Theme Team

Hello,

Private Content

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

What plugin do you use there?

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

1/ https://prnt.sc/b_aj1QUJMe8D

2/ https://prnt.sc/BInsOaGLHqvg

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please note that the products displayed in the “Recently Reviewed” section will appear based on the customer’s browsing history. If the customer is new and has not yet viewed any products, this section will remain empty.

Warm Regards,
The 8Theme Team

Hello,

We are currently unable to access the admin panel using the link you previously provided. We would be happy to assist you further once you provide us with valid access credentials and ensure that the header builder is not restricted from our view.

Kindly make the necessary adjustments and let us know once this has been done.

Best regards,
8Theme Team

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

We’ve disabled the header overlap https://prnt.sc/fLghHTMKr8wF for you via XStore Builders > Header Builder > edit template, and we wanted to change the header background for testing. However, we are currently unable to proceed further, as access to the editor has been restricted on your end (screenshot: https://prnt.sc/sUlpl2Fukmt1 ).

Please close the editor and provide a detailed description of the desired result. We will be happy to configure it for you.

Warm Regards,
The 8Theme Team

Hello,

We kindly suggest temporarily disabling the cache plugin and observing the website’s behavior. If it turns out that there is a connection between the cache plugin and the issue you are experiencing, we recommend reaching out to the plugin’s author for guidance on which specific option might be causing the problem or conflict.

Warm Regards,
The 8Theme Team

Hello,

We would like to kindly inform you that we have not yet received the temporary access credentials from your side, which prevents us from reviewing your current settings.

Additionally, we would appreciate it if you could provide more detailed information regarding the request mentioned in your most recent message. This will help us gain a clearer understanding of the result you are aiming to achieve and assist you more effectively.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please check now – https://prnt.sc/Y3UsWQEqkl4e

Warm Regards,
The 8Theme Team