Hello,

Please navigate to XStore > Theme Options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ XStore Builders > Archive products > edit template https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ Please provide some screenshots for a better understanding of your request.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

2/ Please clear cache and check now https://prnt.sc/MDHal8AjsLmZ

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

XStore Builders > Header Builder with Elementor > edit template > Mobile menu settings.

https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message, and we apologize for the delayed response due to the weekend.

Let’s try using PHP version 8.3. If you encounter any issues while using this version, please record a video demonstrating the problem. You can upload the video to a file-sharing service such as https://wetransfer.com/ and share the download link with us.

This will help us better understand the issue and provide a more accurate solution.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please check if the filters are set to display conditionally based on product availability or attributes. Some filters may not appear if there are no matching products in the selected category.

If you are using a third-party filter plugin, verify that it is configured to display filters on category pages and that no restrictions are applied.

It is possible that the cause of this is related to cached data.
We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please provide temporary wp-admin access. We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us. We apologize for the delayed response, as our team was unavailable over the weekend.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The purchase code from the theme can’t be used to activate plugins.

Licenses for plugins are not required. Please read these articles – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

This is not only our practice but also all the theme authors from ThemeForest.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

– Navigate to Theme Options > Typography and verify that the font settings are properly configured for each element (e.g., body text, headings, etc.). These settings apply globally across the site for content that is not managed by Elementor. Please note that the theme allows you to choose whether or not to use Elementor for specific content.
– Go to Elementor Settings > Global Fonts to review and adjust the global font settings. You can find more information here: https://elementor.com/help/view-and-edit-global-fonts/
– Regarding the content on pages, please note that each element may have its own local typography settings, which take precedence over the global settings. When a new element is added to the page, it inherits the global font settings by default, unless a different font is selected locally.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We have manually updated the theme and core plugin for you, so everything should now be functioning properly.

If the issue reoccurs, please contact us on a business day, and one of our technicians will investigate the matter further.

Warm Regards,
The 8Theme Team

Hello, wdbcar

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide the link to the product shown in your screenshot and describe in detail the desired result you would like to achieve?

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please add this code in Theme Options > Theme Custom CSS > Global:

@media only screen and (min-width: 650px) {
    .single-product .swiper-vertical-images .vertical-thumbnails-wrapper ul {
        overflow: hidden;
        padding-top: 0;
    }
    
    .single-product .swiper-vertical-images .vertical-thumbnails-wrapper li {
        display: inline-block;
        height: auto;
    }
}

Warm Regards,
The 8Theme Team

Hello @Jennifer

Instead of ‘name’ you can use ‘order’ value to display the categories in Category order you set from backend.
$args['orderby'] = 'order';

Kind regards,
The 8theme’s team