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When I enter the purchase code, it tells me that the purchase code is incorrect. What is the reason?

This topic has 7 replies, 2 voices, and was last updated 1 weeks, 5 days ago ago by Omar Quddam

  • Avatar: Omar Quddam
    Omar Quddam
    Participant
    May 17, 2025 at 16:05

    When I enter the purchase code, it tells me that the purchase code is incorrect. What is the reason?

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    support staff only.
    #444681 Copied Theme version: 9.4.13
    6 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 17, 2025 at 17:12

    Hello,

    Thank you for reaching out to us.

    The purchase code from the theme can’t be used to activate plugins.

    Licenses for plugins are not required. Please read these articles – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    This is not only our practice but also all the theme authors from ThemeForest.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    #444685 Copied
    Avatar: Omar Quddam
    Omar Quddam
    Participant
    May 17, 2025 at 17:53

    How can I find these sections and add similar ones?
    I also want discounted products that have a price offer before and after the discount to be automatically added to the discount section.

    Files is visible for topic creator and
    support staff only.
    #444689 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 19, 2025 at 08:21

    Hello,

    Thank you for reaching out to us.

    1/ XStore Builders > Archive products > edit template https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    2/ Please provide some screenshots for a better understanding of your request.

    Warm Regards,
    The 8Theme Team

    #444748 Copied
    Avatar: Omar Quddam
    Omar Quddam
    Participant
    May 25, 2025 at 21:37

    How can I get the codes or symbols?

    Files is visible for topic creator and
    support staff only.
    #445472 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 06:58

    Hello,

    For your convenience, please find below the relevant documentation links:

    – Instagram API (token) https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/
    – Troubleshooting Facebook Login: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #445484 Copied
    Avatar: Omar Quddam
    Omar Quddam
    Participant
    June 2, 2025 at 18:14

    Thanks for the support! My topic “When I enter the purchase code, it tells me that the purchase code is incorrect. What is the reason?” has been successfully resolved.

    #446239 Copied
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The issue related to '‘When I enter the purchase code, it tells me that the purchase code is incorrect. What is the reason?’' has been successfully resolved, and the topic is now closed for further responses

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