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Viewing 30 posts - 2,191 through 2,220 (of 3,557 total)
  • Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 07:23

    Dear Customer,

    We kindly ask you to consider updating the rating you have given to our theme: http://themeforest.net/ratings/3647663. Your feedback is very important to us and helps us improve our products and services.

    If you have any questions or need further assistance, please do not hesitate to contact our support team. We are always here to help you.

    Best regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 07:21

    Hello,

    Thank you for reaching out to us, and sorry for the delay in answering due to the weekend.

    We understand that you are experiencing an issue with the “Live Paste” feature.

    We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/om1cnky – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 07:20

    Hello,

    Thank you very much for reaching out to us.

    To manage product uploads, payment configuration, and other store-related settings, you will need to access your website’s WordPress Dashboard. Once logged in, please navigate to:

    – Products > Add New – to upload and manage your products.
    – WooCommerce > Settings > Payments – to configure your payment methods and gateways.
    – WooCommerce > Settings – for additional store settings such as shipping, taxes, and general configurations.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 07:19

    Hello,

    Thank you for reaching out to us.

    To add a shopping cart icon before the “Add to Cart” text on the shop (product listing) page, you can achieve this by using a bit of custom CSS:

    .add_to_cart_button:before {
        margin-right: 5px;
        content: "\e916";
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 06:58

    Hello,

    For your convenience, please find below the relevant documentation links:

    – Instagram API (token) https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/
    – Troubleshooting Facebook Login: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 06:57

    Hello,

    Thank you for reaching out to us.

    We understand that you are experiencing an issue with the “Live Paste” feature.
    We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/om1cnky – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 18:49

    Hello, Arjun Dangi

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 16:00

    Hello,

    Thank you for your kind message. We are glad to hear that everything is working well now. Should you need any further assistance, please do not hesitate to reach out to us.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 14:21

    Hello,

    Thank you for providing the description and temporary wp-admin access. However, we still require FTP access in order to proceed. We kindly ask you to contact your hosting provider, as they should be able to assist you with creating the necessary FTP credentials.

    Best regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 13:37

    Hello,

    Thank you for reaching out to us.

    We kindly recommend that you contact the plugin vendor’s support service for further assistance regarding this matter.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 13:24

    Hello,

    Thank you for your message.

    Sure, please feel free to check and let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 13:16

    Hello,

    We strongly recommend that you contact your hosting provider, as the issue on your website is not caused by our theme.

    In order to assist you, we have disabled some third-party plugins. However, this did not resolve the issue immediately. Typically, the amount of memory currently available on your server should be sufficient for the website to function properly, but unfortunately, this is not the case in your situation.

    Therefore, we kindly advise you to reach out to your hosting provider’s support team to resolve the matter.

    If increasing the memory limit does not resolve the issue, we kindly ask you to either provide us with FTP access or enable the debug mode yourself https://www.wpbeginner.com/wp-tutorials/how-to-easily-enable-wordpress-debug-mode-to-fix-site-errors/ so that we can investigate the problem more thoroughly

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 12:55

    Hello,

    We would like to inform you that our initial assumption has been confirmed. Upon reviewing the logs via WooCommerce > Status > Logs > fatal error file, it appears that the issue is related to insufficient memory on your server. Please refer to the following screenshot for more details: https://prnt.sc/qQZ6twLxwSFB

    To resolve this issue, we recommend contacting your hosting provider for assistance. Alternatively, you may follow the step-by-step instructions provided in the article below to increase the PHP memory limit:
    https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    Should you require any further assistance, please do not hesitate to reach out.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 12:50

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 12:46

    Hello,

    We appreciate your prompt response.

    We kindly request temporary access to the admin panel in order to check the WooCommerce error logs, as mentioned in our previous response. This will help us investigate the issue thoroughly and provide you with an effective solution.

    Please note that we are able to handle all support-related matters here via the forum, and not over the phone. We kindly ask you to respond to us here so that we can continue assisting you.

    If this approach does not work for you, you are welcome to request a refund, and we will process it accordingly.

    We are truly sorry to hear that you are dissatisfied, and we are disappointed by the low rating you have given our theme. We would greatly appreciate the opportunity to resolve the issue and improve your experience.

    Please get back to us at your earliest convenience.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 12:43

    Hello,

    Thank you for reaching out to us.

    Please try to use this custom CSS code:

    .cart-item-details .wc-gzd-cart-info {
        display: none;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 12:38

    Hello,

    Thank you for reaching out to us.

    If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

    Do you see a memory error in Woocommerce > Status > Logs > fatal error file? If so, please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 12:10

    Hello,

    Thank you for reaching out to us.

    Do you see a memory error in Woocommerce > Status > Logs > fatal error file? If so, please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 10:58

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Header builder > edit template > Search element settings > https://prnt.sc/6001-S6teThM

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 08:33

    Hello,

    Thank you for reaching out to us.

    If you would like to request a new feature or setting, or suggest improvements to the current functionality, we kindly invite you to submit your request through the following link:
    https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 08:31

    Hello,

    Thank you for reaching out to us.

    https://prnt.sc/OIXk_0PzEC0z

    Regarding your inquiry about the CORREOS EXPRESS shipping option not appearing when creating manual orders, please ensure that this shipping method is properly configured and enabled in your shipping settings. Sometimes, certain shipping methods may not be available for manual orders if specific conditions (such as shipping zones, weight, or product types) are not met.

    We recommend reviewing the settings for CORREOS EXPRESS in your shipping configuration and verifying that it is active and correctly set up for the regions and conditions applicable to your manual orders.

    If the issue persists after checking the settings, please test if the same issue occurs when using a default theme, such as Storefront (Appearance > Themes > Install and activate Storefront theme).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 08:27

    Hello,

    We appreciate your prompt response.

    You have 3 not empty categories – https://prnt.sc/W36DAoq8pB9g and they are visible on your Home page – https://prnt.sc/gjWgJ-vyxctb Therefore, the functionality appears to be working as expected, and there does not seem to be an issue.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 08:22

    Hello,

    We kindly ask you to test whether the issue persists when using a default WordPress theme, such as Storefront (Appearance > Themes).
    If the problem continues regardless of the theme in use, this would indicate that the issue is likely not theme-related. In such a case, we recommend reaching out to the support team of the Dokan plugin for further assistance.

    However, if you discover that the issue is indeed related to the theme, please provide us with temporary access to your WordPress admin panel so we can investigate the matter further.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 08:16

    Hello,

    Thank you for reaching out to us.

    To add a text block with a brief history of your store, we recommend checking whether the page you want to edit is built with Elementor. If it is not, you may not be able to edit it directly using Elementor.

    In this case, we kindly advise you to contact the Dokan plugin support service and review the plugin documentation for detailed instructions on how to add or edit content on the page.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 08:13

    Hello,

    It appears that you are using the premium version of the Elementor plugin, and it seems that the cart content is being generated by this plugin. We kindly recommend reaching out to the Elementor Pro support team for further assistance regarding this matter.

    Please keep us informed once a solution has been found.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 07:44

    Hello,

    Thank you for reaching out to us.

    We can’t check your site – https://prnt.sc/tym9Cr2l3oVJ https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 07:43

    Hello, DonDigital,

    Thank you for reaching out to us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Let us know the results.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 07:28

    Hello,

    Thank you for reaching out to us.

    You can find detailed instructions on how to set up custom fonts with the XStore theme by visiting the following link:
    https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-custom-fonts-with-xstore/

    If you have any further questions or need additional assistance, please don’t hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 24, 2025 at 07:00

    Hello,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    We’ve checked your Home page using Chrome browser and do not see the problem.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 23, 2025 at 14:57

    Private Content

    Please contact administrator
    for this information.
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    Viewing 2,220 results - 2,191 through 2,220 (of 3,557 total)
Viewing 30 posts - 2,191 through 2,220 (of 3,557 total)
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