Dear Customer,

We kindly ask you to consider updating the rating you have given to our theme: http://themeforest.net/ratings/3647663. Your feedback is very important to us and helps us improve our products and services.

If you have any questions or need further assistance, please do not hesitate to contact our support team. We are always here to help you.

Best regards,
The 8Theme Team

Hello,

Thank you very much for reaching out to us.

To manage product uploads, payment configuration, and other store-related settings, you will need to access your website’s WordPress Dashboard. Once logged in, please navigate to:

– Products > Add New – to upload and manage your products.
– WooCommerce > Settings > Payments – to configure your payment methods and gateways.
– WooCommerce > Settings – for additional store settings such as shipping, taxes, and general configurations.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

For your convenience, please find below the relevant documentation links:

– Instagram API (token) https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/
– Troubleshooting Facebook Login: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, Arjun Dangi

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for providing the description and temporary wp-admin access. However, we still require FTP access in order to proceed. We kindly ask you to contact your hosting provider, as they should be able to assist you with creating the necessary FTP credentials.

Best regards,
The 8Theme Team

Hello,

Thank you for your message.

Sure, please feel free to check and let us know.

Best Regards,
8Theme’s Team

Hello,

We would like to inform you that our initial assumption has been confirmed. Upon reviewing the logs via WooCommerce > Status > Logs > fatal error file, it appears that the issue is related to insufficient memory on your server. Please refer to the following screenshot for more details: https://prnt.sc/qQZ6twLxwSFB

To resolve this issue, we recommend contacting your hosting provider for assistance. Alternatively, you may follow the step-by-step instructions provided in the article below to increase the PHP memory limit:
https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Should you require any further assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

We kindly request temporary access to the admin panel in order to check the WooCommerce error logs, as mentioned in our previous response. This will help us investigate the issue thoroughly and provide you with an effective solution.

Please note that we are able to handle all support-related matters here via the forum, and not over the phone. We kindly ask you to respond to us here so that we can continue assisting you.

If this approach does not work for you, you are welcome to request a refund, and we will process it accordingly.

We are truly sorry to hear that you are dissatisfied, and we are disappointed by the low rating you have given our theme. We would greatly appreciate the opportunity to resolve the issue and improve your experience.

Please get back to us at your earliest convenience.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Do you see a memory error in Woocommerce > Status > Logs > fatal error file? If so, please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

XStore Builders > Header builder > edit template > Search element settings > https://prnt.sc/6001-S6teThM

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

https://prnt.sc/OIXk_0PzEC0z

Regarding your inquiry about the CORREOS EXPRESS shipping option not appearing when creating manual orders, please ensure that this shipping method is properly configured and enabled in your shipping settings. Sometimes, certain shipping methods may not be available for manual orders if specific conditions (such as shipping zones, weight, or product types) are not met.

We recommend reviewing the settings for CORREOS EXPRESS in your shipping configuration and verifying that it is active and correctly set up for the regions and conditions applicable to your manual orders.

If the issue persists after checking the settings, please test if the same issue occurs when using a default theme, such as Storefront (Appearance > Themes > Install and activate Storefront theme).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

We kindly ask you to test whether the issue persists when using a default WordPress theme, such as Storefront (Appearance > Themes).
If the problem continues regardless of the theme in use, this would indicate that the issue is likely not theme-related. In such a case, we recommend reaching out to the support team of the Dokan plugin for further assistance.

However, if you discover that the issue is indeed related to the theme, please provide us with temporary access to your WordPress admin panel so we can investigate the matter further.

Warm Regards,
The 8Theme Team

Hello,

It appears that you are using the premium version of the Elementor plugin, and it seems that the cart content is being generated by this plugin. We kindly recommend reaching out to the Elementor Pro support team for further assistance regarding this matter.

Please keep us informed once a solution has been found.

Warm Regards,
The 8Theme Team

Hello, DonDigital,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

We’ve checked your Home page using Chrome browser and do not see the problem.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team