Hello,

Thank you for reaching out to us.

Please make sure that the Shop page is selected in Woocommerce > Settings > Products.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello, Hassan

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please clarify exactly what you would like to remove?

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We’ve changed this custom CSS code

.main-products-loop .filter-wrap {
    display: none !important;
}

to

.main-products-loop .filter-wrap .view-switcher, .main-products-loop .filter-wrap .products-per-page {
    display: none;
}

You can view the result here: https://prnt.sc/4WSGBX5JYETw

Please note that the “woocommerce-ordering” element shown in the screenshot is a default feature provided by WooCommerce. If you would like to customize the available options within that section, we recommend contacting WooCommerce support directly for further assistance – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

In case the patches indicate they have been applied but the “Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

For creating a multilingual store with automatic language detection, we recommend using well-established and reliable plugins such as WPML or Weglot. These plugins are widely used, regularly updated, and compatible with our themes. They offer automatic language detection based on the visitor’s browser settings and allow you to manage translations efficiently across your entire store.

https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

WPML is a comprehensive solution that provides full control over translations and is ideal for larger stores with complex needs. Weglot, on the other hand, is easier to set up and offers automatic translation with the option to manually edit content.

Please ensure that you follow the plugin documentation carefully and test the setup on a staging site before applying changes to your live store.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To modify the text, please install and activate the Loco Translate plugin. Once activated, navigate to Loco Translate > Plugins > XStore Core, then create and edit the translation as needed. After making the necessary changes, you may deactivate the Loco Translate plugin if you no longer require it.

Should you need any further assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello,

Theme Options > Theme Custom CSS > Global
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Warm Regards,
The 8Theme Team

Hello,

We apologize for the delay in our response due to the weekend.

We have reviewed the global settings and can confirm that the Poppins font has been selected. Therefore, any discrepancies in font appearance are likely due to local settings applied to individual elements.

To ensure consistency, we kindly recommend reviewing each page created with Elementor and updating any elements where a different font is used, replacing it with Poppins as needed. For example – https://prnt.sc/zTumAPq07i45 > https://prnt.sc/RQuj7XJeP4nO and so on.

Warm Regards,
The 8Theme Team

Hello,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To begin with, you need to identify which plugin is generating this message. Once you determine the source plugin, you can contact the support team for that specific plugin.

A simple way to test this is by deactivating your plugins one by one and checking after each deactivation to see when the message no longer appears. This will help you pinpoint the plugin responsible.

Best regards,
8Theme Team

Hello,

Please find the link to the plugin support forum below: https://wordpress.org/support/plugin/dokan-lite/

Warm Regards,
The 8Theme Team

Hello,

We have conducted tests using various devices and browsers, and in all cases, the heading color appears dark, which differs from what you are currently seeing. Additionally, we inspected the heading styles using the browser console, as shown in the following screenshot: https://prnt.sc/6jtiFb5UgIpy
As you can see, the color is rendered as dark locally on those titles. It is likely that the issue on your end is related to cached data.
Therefore, we kindly suggest setting the heading color to dark globally. At the moment, a yellow color is applied globally https://prnt.sc/SOd0D5RlTbKN , and then a dark color is being set locally for each title. Applying a consistent dark color globally should resolve the discrepancy.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team