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Viewing 30 posts - 2,161 through 2,190 (of 3,557 total)
  • Avatar: Alex Carter
    Alex Carter
    Support staff
    May 27, 2025 at 06:31

    Hello,

    XStore Builders > Single Product Builder with Elementor > edit template > Tabs settings > https://prnt.sc/YW7Tq_jaLDoB

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 27, 2025 at 06:29

    Hello,

    Thank you for reaching out to us.

    Please make sure that the Shop page is selected in Woocommerce > Settings > Products.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 15:21

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Single Product Builder with Elementor > edit template > add desired elements to the page layout.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 15:05

    Hello,

    Private Content

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 14:04

    Hello,

    In this case, please add this code too:

    .post-type-archive-product .filter-wrap .filter-content {
        display: none;
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 14:02

    Hello,

    Private Content

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 13:41

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ We kindly ask you to downgrade your PHP version from 8.4.6 to either 8.1 or 8.2 (contact your hosting provider) , as not all plugins are currently compatible with version 8.4.6.

    2/ Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

    3/ After you downgrade the PHP version, please provide us with the FTP access credentials so we can review the issue and see how we can assist you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
    Try to connect to FTP using FileZilla yourself and provide us with the correct credentials.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 12:42

    Hello, Hassan

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 12:39

    Hello,

    XStore Builders > Archive Products with Elementor > edit template > add Archive title element

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 12:34

    Hello,

    Thank you for reaching out to us.

    Could you please clarify exactly what you would like to remove?

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 11:12

    Hello,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 11:09

    Hello,

    Thank you for reaching out to us.

    We’ve changed this custom CSS code

    .main-products-loop .filter-wrap {
        display: none !important;
    }

    to

    .main-products-loop .filter-wrap .view-switcher, .main-products-loop .filter-wrap .products-per-page {
        display: none;
    }

    You can view the result here: https://prnt.sc/4WSGBX5JYETw

    Please note that the “woocommerce-ordering” element shown in the screenshot is a default feature provided by WooCommerce. If you would like to customize the available options within that section, we recommend contacting WooCommerce support directly for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 11:02

    Hello,

    Could you please let us know which username and password should be used for the authentication prompt shown in the following screenshot?
    https://prnt.sc/idXNlbH4jf3F

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 11:01

    Hello,

    Thank you for reaching out to us.

    In case the patches indicate they have been applied but the “Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 10:11

    Hello,

    Please try the next: Loco Translate > Themes > XStore

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 09:58

    Hello,

    Thank you for reaching out to us.

    For creating a multilingual store with automatic language detection, we recommend using well-established and reliable plugins such as WPML or Weglot. These plugins are widely used, regularly updated, and compatible with our themes. They offer automatic language detection based on the visitor’s browser settings and allow you to manage translations efficiently across your entire store.

    https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

    WPML is a comprehensive solution that provides full control over translations and is ideal for larger stores with complex needs. Weglot, on the other hand, is easier to set up and offers automatic translation with the option to manually edit content.

    Please ensure that you follow the plugin documentation carefully and test the setup on a staging site before applying changes to your live store.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 09:52

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 09:50

    Hello,

    Thank you for reaching out to us.

    To modify the text, please install and activate the Loco Translate plugin. Once activated, navigate to Loco Translate > Plugins > XStore Core, then create and edit the translation as needed. After making the necessary changes, you may deactivate the Loco Translate plugin if you no longer require it.

    Should you need any further assistance, please do not hesitate to reach out.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 08:51

    Hello,

    Thank you for your patience. However, we are currently unable to reproduce the issue. Please find the screenshot here for your reference: https://prnt.sc/EfS6a2M9iDZn (using the Chrome browser).

    Could you kindly clarify what specific steps we should take in order to observe the problem?

    Best regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 08:49

    Hello,

    Theme Options > Theme Custom CSS > Global
    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 08:42

    Hello,

    Thank you for contacting us and for using XStore.

    Could you please provide the link to the page from which the screenshot you shared was taken?

    Best regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 08:33

    Hello,

    We apologize for the delay in our response due to the weekend.

    We have reviewed the global settings and can confirm that the Poppins font has been selected. Therefore, any discrepancies in font appearance are likely due to local settings applied to individual elements.

    To ensure consistency, we kindly recommend reviewing each page created with Elementor and updating any elements where a different font is used, replacing it with Poppins as needed. For example – https://prnt.sc/zTumAPq07i45 > https://prnt.sc/RQuj7XJeP4nO and so on.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 08:25

    Hello,

    We appreciate your prompt response.

    Single Product Builder with Elementor > edit template > delete this code – https://prnt.sc/c6LjpSlqA0-9

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 08:08

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    To begin with, you need to identify which plugin is generating this message. Once you determine the source plugin, you can contact the support team for that specific plugin.

    A simple way to test this is by deactivating your plugins one by one and checking after each deactivation to see when the message no longer appears. This will help you pinpoint the plugin responsible.

    Best regards,
    8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 07:55

    Hello,

    We have noticed that you already have subcategories created; however, they currently do not contain any products (please see the screenshot: https://prnt.sc/vp95TGfbhlH4 ). To resolve this, kindly add products to the respective subcategories. For example, you can refer to the following screenshots for guidance:
    https://prnt.sc/U6fdAsHyZm31
    https://prnt.sc/GPcVUxxhU0sQ

    Should you need any further assistance, please do not hesitate to contact us.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 07:52

    Hello,

    Please find the link to the plugin support forum below: https://wordpress.org/support/plugin/dokan-lite/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 07:50

    Hello,

    Thank you for reaching out to us, and we hope you’re doing well too.

    We appreciate your use of the official licensed version of the XStore theme.

    In response to your inquiry regarding the creation of different Single Product Layouts for various product categories — we are pleased to inform you that this is indeed possible. For detailed guidance, please refer to the following documentation:
    https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ and set conditions for templates according to your needs.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 07:39

    Hello,

    We have conducted tests using various devices and browsers, and in all cases, the heading color appears dark, which differs from what you are currently seeing. Additionally, we inspected the heading styles using the browser console, as shown in the following screenshot: https://prnt.sc/6jtiFb5UgIpy
    As you can see, the color is rendered as dark locally on those titles. It is likely that the issue on your end is related to cached data.
    Therefore, we kindly suggest setting the heading color to dark globally. At the moment, a yellow color is applied globally https://prnt.sc/SOd0D5RlTbKN , and then a dark color is being set locally for each title. Applying a consistent dark color globally should resolve the discrepancy.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 07:31

    Hello,

    Thank you for your understanding and cooperation.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 26, 2025 at 07:25

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

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    Viewing 2,190 results - 2,161 through 2,190 (of 3,557 total)
Viewing 30 posts - 2,161 through 2,190 (of 3,557 total)
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