Hello,

We appreciate your prompt response.

We kindly ask you to provide a link to a variable product from your website. Additionally, please describe in more detail where the attributes were previously displayed and where they are no longer appearing.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

1/ Header: Go to XStore Builders > Header Builder with Elementor > edit template (the header builder in Theme Options can be disabled or simply ignored)
2/ Footer: XStore Builders > Footer > edit temmplate
3/ Single product layout: XStore Builders > Single Product Builder > edit template

We appreciate your feedback and understand your concerns regarding the Theme Options and how they interact with Elementor. The Theme Options panel is designed to provide global settings for your website, such as typography, colors, header and footer configurations, and other layout preferences. However, when using Elementor, some of these settings may be overridden by the page builder, especially if specific elements or templates are edited directly within Elementor.

To determine whether a particular item is being controlled by Elementor, we recommend checking if the section or element has been edited using Elementor templates (such as Header, Footer, or Single Product templates). You can do this by navigating to Elementor > Templates > clicking All in your WordPress dashboard. If a template exists for a specific section, it will take precedence over the native Theme Options.

We understand that managing site-wide settings across different tools can be a bit challenging. If you need further assistance in identifying which settings are controlled by the theme and which by Elementor, please feel free to provide specific examples, and we’ll be happy to guide you accordingly.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Your WordPress/WooCommerce site is showing the following error:

“One or more tables required for WooCommerce to function are missing, some features may not work as expected.”

Steps to Diagnose and Fix:
1. Check WooCommerce Installation
Make sure WooCommerce is fully and correctly installed:
Go to Plugins > Installed Plugins
Deactivate and then reactivate WooCommerce
This often re-triggers the database setup process

2. Manually Trigger Database Table Creation
Use this method only if the tables are not created automatically:
Backup your database first!
Then go to:
WooCommerce > Status > Tools > Create default WooCommerce pages
and
WooCommerce > Status > Tools > Update database
3. Contact support of Woocommerce plugin directly – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

What browser do you use?

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

https://prnt.sc/iQAfqR9xcB5r
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We appreciate your inquiry and hope the following article will be helpful to you:
https://elementor.com/help/revision-history-undo-and-redo/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

We’ve re-selected the Shop page via Woocommerce > Settings > Products > Shop page.

Please check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Сarinachan2000,

Thank you for reaching out to us.

1/ Theme Options > Mobile panel > seactions

2/ You can edit the settings related to the background image for various devices https://prnt.sc/XfVCKXt3Ehvk https://prnt.sc/8o1RBQ7ZDnr_

Warm Regards,
The 8Theme Team

Hello,

Private Content

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

https://prnt.sc/MbhcyYF9OYHD https://prnt.sc/HDyL6zMjbE5G

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

https://prnt.sc/qf4tnEMQPWmw https://prnt.sc/TG_L3W7e5Xca Please clear cache (you are using cache plugin), and check the Shop page now https://gyazo.com/f67d7151b9ef8a5fceeebd545b404532

If the issue persists, please provide the URL of the page where the problem occurs, along with a detailed description and relevant screenshots. This will help us assist you more effectively.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

The simplest solution would be to disable the debug mode https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
or provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team