Hello,

Thank you for reaching out to us.

Please follow these articles: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ https://elementor.com/help/speed-up-a-slow-site/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

Additionally, please note that categories without any assigned products will not be displayed on the front end. We recommend verifying that your categories contain at least one product.

Should the issue persist after performing these steps, please do not hesitate to contact us again. We will be happy to assist you further.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

As we can see, changes to the header (via XStore Builders > Header builder with Elementor > edit template) work fine – https://prnt.sc/qQ0aiQGmLZt2 > https://prnt.sc/TtGZicgTiqv7

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Theme Options > Blog > Blog page layout > Show “Byline” > Off, then edit the post content and add the shortcode there.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please provide temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes > Install and activate Storefront theme).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience you are experiencing with Elementor. We understand how important it is for your changes to be saved correctly, and we truly regret any frustration this issue may have caused.

1/ Please be assured that we are taking your concern seriously and will investigate the matter further to identify the root cause. In the meantime, we kindly ask you to provide us with temporary wp-admin access and FTP credentials via the private content area, so our technical team can examine the issue directly and work towards a prompt resolution.

2/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please find the requested video at the following link:
https://youtu.be/LgzC4iK-j6A?feature=shared

If you have any further questions or need additional assistance, feel free to contact us at any time.

Warm Regards,
The 8Theme Team

Hello,

Unfortunately, we are unable to access the Dashboard using the credentials you provided. Kindly review the following screenshot for reference: https://prnt.sc/8zxg0Pg9FyEA

We would appreciate it if you could verify the login details and provide updated credentials at your earliest convenience.

Warm Regards,
The 8Theme Team

Hello, Hassaan

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for sharing your findings with us.

If you have any further questions or need assistance, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand your concern regarding the unauthorized login attempts, fake account creations, and spam messages. Unfortunately, such issues are common, and it’s important to take proactive measures to secure your website.

Our theme does not include built-in features specifically designed to prevent these types of attacks. However, we recommend using reliable third-party plugins to enhance your website’s security and prevent spam. Here are a few suggestions:

1. Wordfence Security – Offers firewall protection, login attempt monitoring, and malware scanning.
2. reCAPTCHA by BestWebSoft – Helps prevent spam by adding Google reCAPTCHA to your login, registration, and comment forms.
3. WPBruiser – A no-captcha anti-spam and security plugin that blocks bots without annoying your users.
4. Stop Spammers – Provides comprehensive protection against spam registrations, comments, and login attempts.

Please ensure that any plugin you choose is compatible with your current WordPress version and other installed plugins.

Additionally, we recommend consulting the WooCommerce plugin documentation or support team for further guidance. The ability to create user accounts on an eCommerce website is a feature provided by WooCommerce itself, not by the theme. Therefore, the issue you are experiencing is not related to the theme you are using https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process.
Currently, we have noticed that 24 plugins are active on your website. We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team