Hello,

Thank you for reaching out to us.

We apologize for the delay in our response due to the holiday.

Answered – https://www.8theme.com/topic/multiple-products-of-different-types-not-working-the-same-problem/#post-447179

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your kind words — we’re very pleased to hear that you’ve noticed an improvement in performance with the new version. Our team is continuing to work diligently on the final release, and we’re optimistic that it will provide an even greater boost to your page speed.

To help you achieve your goal of a 1–2 second response time, we recommend the following optimizations:
– Enable caching (both browser and server-side) to reduce load times.
– Optimize images and use modern formats such as WebP.
– Minimize the use of third-party scripts and plugins that may slow down the site.
– Utilize a Content Delivery Network (CDN) to serve assets more efficiently.
– Ensure that your hosting environment is properly configured and performance-optimized.
Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

Hello,

We have recorded a video to demonstrate that the access credentials you provided are not working (Private Content). For future reference, we kindly ask that you record a video on your end to confirm that the access has been tested and is functioning correctly before sharing it with us.

Best regards,
The 8Theme Team

Hello,

We kindly ask you to review our most recent message in this thread. Without the necessary access, we are unable to verify the settings, and therefore, it is unclear what exactly you are expecting from us. It seems there may have been a misunderstanding.

In order for us to assist you effectively, you need to grant us the required access. We have just checked again and noticed that the account you created for us still does not have permission to view the settings.

As such, we kindly remind you to assign the Administrator role to the account and inform us once this has been done. Only after these steps are completed will we be able to proceed with your request.

We look forward to hearing from you soon.

Best regards,
8Theme Team

Hello,

Thank you for your message.

We’re glad to hear that the issue has been resolved after activating the new XStore Core plugin. Should you need any further assistance or have additional questions, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Omar Quddam

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Best Regards,
The 8Theme Team

Hello,

We apologize for the delay in getting back to you.

To avoid any misunderstandings and to ensure a smooth resolution of your issue, we kindly ask you to provide temporary wp-admin and FTP access to the correct domain via private message in your next reply. This will allow our specialist to begin working on your request without further delay.

At the moment, we are unable to connect, which is causing a delay in resolving the issue. We understand this may be frustrating, and we sincerely apologize for any inconvenience caused.

Please make sure to verify that the provided credentials are working before sending them.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Kindly provide a link to the desired demo version so we can assist you further.

Upon reviewing your site, we have identified a critical error caused by a third-party plugin (WooCommerce > Status > Logs > fatal error file). You can view the error here: https://prnt.sc/p4a5CpBMyvBe . As a precaution, we have temporarily deactivated the plugin. We recommend contacting the support team of the respective plugin to resolve the issue shown in the screenshot.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

Warm Regards,
The 8Theme Team

Hello,

Please provide the correct wp-admin access.

We would greatly appreciate it if you could review the access permissions and ensure that administrator rights are granted accordingly.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

You can find more information about the Table of Contents widget at the following link:
https://elementor.com/widgets/table-of-contents-widget/

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

For your reference, please find the following guide on how to translate Elementor using Polylang:
https://polylang.pro/how-to-translate-elementor-with-polylang/

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

We have added the code under Theme Options > Theme Custom CSS – https://prnt.sc/NkU2ec56Jf_z Please feel free to review and modify it according to your specific requirements.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team