Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/template-overrides-parser-feature/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing issues with your Instagram integration. In most cases, Instagram tokens can expire or become invalid due to changes in account permissions or security settings. You are correct that Facebook typically provides a single token per app, but it is possible to regenerate or extend the token through the Facebook Developer portal.

We recommend the following steps:

1. Log in to your Facebook Developer account.
2. Navigate to the app connected to your Instagram account.
3. Go to the Access Token Tool and check the status of your current token.
4. If needed, generate a new token or extend the existing one.

Please ensure that all necessary permissions are granted and that your Instagram account is properly connected to your Facebook page.

Read more – https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/ and https://www.8theme.com/topic/my-xstore-instagram-widget-has-stopped-working/#post-413871

Best Regards,
8Theme’s Team

Hello,

Shop page banner: Theme Options > Woocommerce > Shop > Shop page layout – https://prnt.sc/5EGFPtFNKfcg
Category banner: edit category description, for example – https://prnt.sc/JGDjeh46Oo1V – https://aarambhonline.com/product-category/electronics-gift-sets/headphones-earbuds-accessories/earbuds/

Please clear the cache and check the result.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Theme Options > WooCommerce(shop) > Shop > Shop Page Layout > Product added notification.
or
Theme Options > WooCommerce(shop) > Single product builder > add to cart > Ajax add to cart > Off

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

https://prnt.sc/rO6VEFZxEEhE
Please clear cache and check the Shop page now.

Warm Regards,
The 8Theme Team

Hello,

Theme Options > Theme custom CSS > Mobile:

.sales-booster-safe-checkout fieldset img {
    max-width: 30px !important;
}

Warm Regards,
The 8Theme Team

Hello, Plethora

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Changed.

Warm Regards,
The 8Theme Team

Hello, Gamemerkezi,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import the demo content.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Should the issue persist, please do not hesitate to contact us again. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

Hello,

We’re reaching out to let you know about some recent performance improvements in XStore.

In recent development cycles, our team has zeroed in on increasing the speed and efficiency of the theme. The public demo now delivers PageSpeed scores above 98 on mobile and a full 100 on desktop—clear proof of optimized performance.

🔗 Test results link https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

That being said, another challenge has emerged: heavy bot traffic. On some websites, automated bots are making thousands of repetitive calls to shop filter URLs, with daily totals sometimes above 50K. This can bog down server resources significantly.

We’ll be posting screenshots within your support area to illustrate the behavior and provide clarity on the impact.

What we’ve implemented:
• Frontend resource optimization (CSS, JavaScript, image compression, lazy load).
• Improved the way AJAX filters communicate with the server.
• Refined meta tag usage and bot directives — though some bots bypass them.

We’re still working on refining our defenses. Until then, check to see if automated traffic might be hurting your site’s loading time.

Recommended steps:

Install version 9.5.1 of XStore to benefit from all updates. You can download it via our website or from ThemeForest.

Use a bot filtering solution.
Cloudflare and similar WAF platforms can proactively block suspicious activity before it reaches your hosting.

Thank you for your patience. If you have any questions or need help reviewing your server logs and request patterns, please let us know in the private support forum.

Warm Regards,
The 8Theme Team

Hello,

We want to provide a quick update regarding recent upgrades to XStore’s performance and speed.

Lately, our team has placed a strong emphasis on optimizing how XStore runs. As a result, our fine-tuned demo now achieves 98+ scores for mobile and over 100 on desktop according to Google PageSpeed, proving that the theme is now more efficient than ever.

PageSpeed Insights link – https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

But we’ve also found a recurring issue: bots. On multiple sites, automated systems have been hitting dynamic shop filters thousands of times each day—often over 50,000 requests. This overload can affect responsiveness, even on high-spec servers.

We’ll be posting screenshots in the private support zone to help you identify the signs of this behavior and understand its effect on your system.

What we’ve improved so far:
• Optimized frontend delivery (CSS/JS), image handling, and lazy-loading behavior.
• Reduced pressure on the server through AJAX filter updates.
• Strengthened anti-bot directives — though some bots ignore them regardless.

Further enhancements are in development. Meanwhile, check whether such traffic might be slowing your site.

Next steps to follow:

Install version 9.5.1 of XStore for full access to all recent upgrades — available in the Downloads area or on ThemeForest.

Set up advanced bot-blocking mechanisms.
A WAF service like Cloudflare can help eliminate this issue by filtering bad actors early.

If you need support analyzing server logs or request types, our private forum is open for assistance.

Warm Regards,
The 8Theme Team

Hello,

Here’s a quick update on recent performance and speed enhancements in XStore.

Our developers have spent recent months focused on boosting the theme’s performance. The optimized demo now earns scores of 98+ for mobile and a full 100 for desktop on PageSpeed, confirming that XStore is highly optimized for speed.

🔗 PageSpeed Test Report – https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

However, we’ve identified that bot-generated traffic plays a significant role in reducing performance. On several installations, bots have been flooding the shop page with tens of thousands of filter requests daily—sometimes exceeding 50,000. This overload can hinder even high-performance servers.

To clarify this further, we will provide evidence through screenshots in our private support section, showing exactly how bots are targeting your site.

What we’ve implemented:
• Optimized assets across the board — scripts, stylesheets, images, and loading behaviors.
• Enhanced AJAX filter endpoints to reduce processing strain.
• Strengthened bot-mitigation protocols, although not all bots comply.

We’re continuing to refine these solutions. For now, we recommend checking your logs to see if this is affecting you.

Recommended steps:

Move to version 9.5.1 of XStore, which includes all enhancements. Download it here or via ThemeForest.

Set up bot protection software.
Using Cloudflare or a similar WAF can stop harmful crawlers before they slow your server down.

As always, we’re here if you need assistance analyzing logs or requests — reach us through the support portal.

Warm Regards,
The 8Theme Team

Hello,

We’d like to inform you about the recent enhancements we’ve made to XStore’s speed and overall performance.

In recent months, our development team has dedicated significant effort to fine-tuning the theme’s efficiency. As proof, our optimized public demo now achieves scores of 98+ on mobile and over 100 on desktop in Google PageSpeed tests — a clear indication that XStore is engineered for exceptional speed.

🔗 PageSpeed test link – https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

That said, we’ve also identified a major performance bottleneck: automated bot traffic. Several client websites have seen bots sending tens of thousands of requests to dynamic filtering URLs on the shop page — exceeding 50,000 requests per day in some cases. Even robust hosting solutions can struggle under such repeated traffic, leading to slowdowns.

To assist you in analyzing this issue, we’ll provide screenshots in the private support area that detail how these bots are interacting with your site. This will give you a clearer picture of why your server might be under pressure.

Here’s what we’ve done so far:
• Conducted a thorough audit and optimization of all frontend resources (CSS, JavaScript, imagery, lazy loading).
• Enhanced our AJAX filtering mechanisms to reduce server query load.
• Strengthened nofollow and similar meta directives — though not all bots respect them.

We are continuing to enhance these protective measures. In the meantime, please assess whether bot activity could be affecting your site’s responsiveness.

Next recommended steps:

Update to XStore 9.5.1 — the latest release that includes comprehensive frontend and backend performance upgrades. Download it via the Downloads section of our site or from your ThemeForest account.

Set up bot protection.
We suggest implementing a WAF solution like Cloudflare to completely block harmful crawler traffic before it hits your server.

Thank you for your continued support.

Best regards,
The XStore Team

Hello,

We’d like to update you on the speed and performance improvements in XStore.
Over the past few months, our team has focused heavily on optimizing theme performance. As evidence, our public optimised demo now scores 98+ on mobile and 100+ on desktop in PageSpeed tests—showing that XStore is fully tuned for speed.

https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/dzka87l4hv?form_factor=mobile

However, we’ve identified another major factor affecting site responsiveness: bot traffic. On several client sites, automated bots have been generating large numbers of requests to dynamic filter URLs on the shop page over 50K requests per day. Even on powerful servers, this volume of repeated queries can cause noticeable slowdowns.

To help you investigate this, we’ll share detailed screenshots in the private support area showing bot-generated request patterns. You’ll see exactly why your server may be under strain.

What we’ve done so far:
• Reviewed and optimized all frontend assets (CSS/JS, images, lazy-loading).
• Improved our AJAX-filter endpoints to reduce query overhead.
• Hardened nofollow and other standard directives—though some bots still ignore them.

Our team continues to refine these protections. In the meantime, please verify whether bot traffic is impacting your site’s load.

Next steps:
1. Upgrade to XStore 9.5.1. This release includes all our latest speed optimizations and server-side performance enhancements. You can download the archive in the Downloads section on our website https://www.8theme.com/downloads/ or from your Downloads area on ThemeForest.
2. Deploy a bot-protection service.
To block 100% of unwanted crawlers, consider using Cloudflare (or a similar WAF) to filter malicious traffic before it reaches your server.

Thank you for your patience. If you have any questions or need help reviewing your server logs and request patterns, please let us know in the private support forum.

Best regards,
The XStore Team