Hello,

We did not make any changes on our end, but we are glad to hear that the issue has been resolved. It is possible that the recent theme update or simply clearing the cache helped to fix the problem.

Woocommerce > Settings > Advanced > Account endpoints

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us and for your interest in the Architecture template.

We completely understand your preference for a lightweight setup, especially for a corporate portfolio website. While XStore is designed to be feature-rich to accommodate a wide range of use cases, it is indeed possible to streamline the installation and disable unnecessary features and WooCommerce plugin.

Additionally, XStore includes a built-in feature management system. You can navigate to XStore > Theme Options > disable features such as Wishlist, Compare, and others that are not relevant to your project. This will help reduce the overall load and improve performance.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Please note that we provide support exclusively through this forum and not via phone.

Kindly describe your issue in as much detail as possible and provide temporary access to your website so that we can assist you effectively.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out and for your detailed message.

We truly appreciate your patience and the time you’ve taken to explain your experience. We understand how frustrating it can be when things don’t work as expected, and we’re here to help clarify the situation.

To address your concerns:

The Shop page in WooCommerce is a dynamic page that displays your product archive. By default, WooCommerce does not allow direct editing of this page using page builders like Elementor, as it is controlled by the WooCommerce template system. This behavior is consistent across most themes, including XStore.

With the XStore theme, the correct way to customize the Shop page layout and design is through the Theme Options or by using the XStore Builder (Products Archive Builder). This tool allows you to visually edit and customize the layout of your product archive pages, including the Shop page.

To answer your specific questions:

– Yes, editing the Shop page through the Products Archive Builder is the recommended and supported method with the XStore theme.
– The Shop page you see in the WordPress Pages section is a placeholder and cannot be edited directly with Elementor due to WooCommerce limitations.
– You can choose a pre-built Shop layout from our demos, and then customize it using the Products Archive Builder.
– Unfortunately, editing the Shop page directly with Elementor as a static page is not possible due to the dynamic nature of WooCommerce’s product archive system.

We understand that this may differ from your experience with other themes, and we apologize for any confusion this has caused. Our design approach is intended to provide greater flexibility and control over the layout of your product archives through the XStore Builder, which is specifically tailored for WooCommerce.

We truly value your feedback and will take it into consideration as we continue to improve our theme and documentation to better support our users.

If you need any assistance using the Products Archive Builder or have further questions, please don’t hesitate to let us know — we’re happy to help.

Best Regards,
8Theme’s Team

Hello,

We’re very glad to hear that the issue has been resolved. Please don’t worry at all — we’re always here to help, and everyone starts somewhere. If you have any further questions or need assistance in the future, feel free to reach out to us anytime.

Best Regards,
8Theme’s Team

Hello, Mesa

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To proceed, please edit the page and add a Product Grid element. You can then adjust the settings according to your specific requirements – https://prnt.sc/7EaeP63Gi5ly

If you need any further assistance, feel free to contact us.

Best Regards,
8Theme’s Team

Hello,

Yes, you are correct — the code should be inserted into the Custom CSS section of your website. If you’re not sure how to do this, we’re happy to guide you through the steps:

1. From your WordPress dashboard, go to Theme Options
2. In the Customizer, scroll down and click on Theme Custom CSS
3. Paste the provided code into the Global area at the bottom of the existing code
4. Click the Publish button at the top to save your changes.

There is no need to place the code in a special row — it will apply the styling globally as intended.

If you need further assistance or would prefer us to help you with the implementation, please let us know and we’ll be glad to assist.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read these articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://woocommerce.com/document/fixing-blurry-product-images/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please try: Woocommerce > Status > Tools > Brands transients > Clear.

We are currently unable to log in using the credentials you have provided. Could you please verify them at your earliest convenience?

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you are experiencing conflicts and slow performance on your site. We understand how important it is for your website to run smoothly, and we’re here to help.

To better assist you, could you please provide more details about the specific issues you are encountering? For example, which plugins are currently active, and what theme version are you using? Additionally, if you could share your website URL and any error messages or screenshots, it would help us identify the problem more efficiently.

Our theme includes a wide range of features and customization options, which may seem complex at first. However, we have detailed documentation and video tutorials available to guide you through the setup and optimization process. You can find them in the documentation section of our website.

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We also recommend checking the following to improve your site’s performance:

– Ensure that your server meets the recommended requirements.
– Use a caching plugin to enhance loading speed.
– Optimize your images and database.
– Disable any unnecessary plugins that may cause conflicts.

If you need further assistance, please don’t hesitate to provide the requested information and temporary wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team