Hello,

Thank you for reaching out to us.

Could you please let us know which browser and device you are currently using? Additionally, have you tried testing the issue in different browsers? If so, we would appreciate it if you could share the results with us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please check this example of Sticky Cart from our demo Single Product Builder > edit template – https://prnt.sc/8AtqZjm5uMAW

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Custom CSS code can be used:

ul.portfolio-filters.et-masonry-filters-list {
    display: none !important;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ You need to upload a featured image for post – https://prnt.sc/B5-WFcVWDXt7

2/ The Related Posts feature pulls relevant content from your blog to display at the bottom of your posts. Related Posts uses your post content, tags, and categories to automatically generate a list of relevant posts on your site. Related content is automatically generated, so it’s not possible to hand-pick which posts are shown. Related content will not appear unless the system can identify at least three good results.
Related Posts for a given article are cached for 12 hours, so if you change the title, image, or meta for a post, it will take some time to reflect in the Related Posts section of your site.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

XStore Builders > Single Product Builder with Elementor > edit template > Tabs settings > enable reviews https://prnt.sc/Tyx_PUV1MQnU

Additionally, please read these articles – https://www.8theme.com/documentation/xstore/xstore-features/advanced-reviews-elevate-your-customer-feedback-game-with-xstore/ https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We kindly recommend updating your theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ to their latest versions. After completing the updates, please clear your website cache and browser cache, then check if Elementor is functioning properly.

2/ Please provide the URL of page from your screenshot.

Best regards,
8Theme’s Team

Hello,

Please read these topics from the Elementor plugin support forum – https://wordpress.org/support/topic/fatal-error-after-updating-elementor-3-31-2-%e2%86%92-3-32-0/ https://wordpress.org/support/topic/edit-with-elementor-problem-in-elementor-3-2-0-version/
The problem is not caused by our theme.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message and for sharing your valuable feedback regarding the image-based product search feature.

We truly appreciate your suggestion and understand how beneficial this functionality could be for improving the user experience in online stores. At the moment, this feature is not available natively in the XStore theme.

Please read this article – https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary access credentials to your website? This will help us assist you more effectively.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

There are two header builders available, and you can choose the one that best suits your preferences:
– Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
– Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

In your case, the settings from the new Elementor Header Builder work.

The same for Single Product Builder and Shop page (Archive products builder) – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

To use Theme Options > Header Builder, you need to disable or delete Elementor header template, for example, edit conditions https://prnt.sc/30dfZ21R1WgD > https://prnt.sc/C9cQrUsbiLbF

Warm Regards,
The 8Theme Team

Hello,

Good afternoon, and thank you for reaching out to us.

Here is an example for you – https://prnt.sc/9PIDDUu3PARv

Please let us know if you need further assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team