Hello, Kulimary,

We appreciate your prompt response.

1/ We have reviewed the issue, and under WooCommerce > Status > Logs, we found an error related to a third-party plugin. Please refer to the following screenshot for more details: https://prnt.sc/2skpD8KhLc6E

We kindly recommend disabling this plugin and reaching out to the plugin’s official support team for further assistance.

2/ Additionally, we have successfully uploaded the translation files for both the theme and the Core plugin to your website without any issues. Please navigate to the appropriate section in your dashboard to verify the changes.
Loco Translate > Themes > XStore > edit translation;
Loco Translate > Plugins > XStore Core > edit translation.

Should you require any further assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello, Andrea,

Thank you for reaching out to us.

We understand that you have configured your shop to display 12 products per page https://prnt.sc/iXTY_lFxnGOW .
We have reviewed your store page and can confirm that 12 products are currently being displayed, which indicates that the issue appears to be resolved.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello, wilhem

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, Youcef

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We can’t see the content of your Shop page – https://prnt.sc/08A3x0o4dTrQ – https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/

Could you please provide temporary wp-admin access? We need to check your settings for the Shop sidebar.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message.

We’re glad to hear that upgrading the Elementor Pro plugin resolved the issue. Regarding the customization of the button styling on the off-canvas cart (Checkout and View Cart), please go to Theme Options > Stying > edit settings of buttons.

Best Regards,
8Theme’s Team

Hello, Nabil,

It appears that the review tab has been added twice on the product page, as shown in the following screenshot: https://prnt.sc/vFSqlkRmadEg . Please note that using multiple tabs for the same content may result in inconsistent display across different devices.

The review form is part of the tab structure, and WooCommerce generates star ratings based on a unique ID. When two review forms are present on the same page, they share the same ID, which leads to a conflict and prevents the star ratings from displaying correctly.

To ensure proper functionality, the review section should appear only once on a single product page. We kindly recommend editing the tabs via the Single Product Builder by selecting “Edit Template” and removing one of the two currently existing review tabs. This will ensure that the review tab has a unique ID and that the star ratings display as intended.

Best regards,
8Theme’s Team

Hello,

We can’t connect to FTP.
Please try to connect to FTP using FileZilla by yourself and provide us with the FTP password.

Best regards,
The 8Theme Team

Hello, Benz,

We can’t connect to FTP.
Please try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best regards,
The 8Theme Team

Hello,

Thank you for the video.

Could you please provide temporary FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, mkwong

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Greetings of the day!

Thank you for reaching out to us.

Regarding your request to require customers to log in or verify an OTP before placing an order, this functionality is not available by default in WooCommerce. However, it may be possible to achieve this by using third-party plugins or through custom development.

We recommend exploring plugins that offer OTP verification or login restrictions during the checkout process. Alternatively, you may consider hiring a developer to implement a custom solution tailored to your specific requirements – https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Please check the next free options:
Theme Options > Woocommerce > Shop > Catalog mode > Permission restrictions rules > Not logged in.
0r
Dashboard > Woocomerce > Settings > Site visibility https://woocommerce.com/document/configuring-woocommerce-settings/coming-soon-mode/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for your message and for providing the details along with the screenshots.

We understand the inconvenience you’re experiencing while trying to edit the header and footer using Elementor. Based on the information you’ve shared, the issue may indeed be related to plugin compatibility, especially considering the use of WPML and other multilingual tools.

To assist you further, we kindly suggest the following steps:

1. Plugin Conflict Check:
Temporarily deactivate all third-party plugins except for Elementor, XStore Core, and WPML. Then, try editing the header and footer again. If the issue is resolved, reactivate the plugins one by one to identify the conflicting one.

2. Increase PHP Memory Limit:
Sometimes, Elementor requires more memory to function properly. Please ensure your server’s PHP memory limit is set to 500M or more. Your hosting provider can do this for you.

3. Clear Cache:
Clear your browser cache and any caching plugins you may be using. Also, try editing in a private/incognito browser window.

4. Multilanguage Configuration:
Since you are using WPML, please make sure that the header and footer templates are translated properly and assigned correctly in the WPML settings.

If the issue persists after trying the above steps, please provide us with temporary wp-admin access via the private content area so we can investigate the issue directly.

Best Regards,
8Theme’s Team

Hello,

Thank you for the videos and screenshot.

Could you please provide temporary FTP access? We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We can not log in using the credentials you provided before – https://prnt.sc/OwMg1qhpXXRA

Warm Regards,
The 8Theme Team