Hello Rayee,

Thank you for reaching out to us.

1. We have reviewed your Shop page and can confirm that it is not empty. The products are displayed correctly.

2. Please go to Theme Options > WooCommerce > Cart/Checkout Layout > Advanced Layout and edit the settings of disable this layout.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can edit Product Sorting on the page, via Appearance > Customize > Woocommerce (Shop) > Product catalog > Default Product Sorting – these settings come from WooCommerce and are independent of XStore.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

Best Regards,
8Theme’s Team

Hello, Szocs Attila,

Thank you for reaching out to us.

To assist you more effectively, we kindly ask you to perform the following steps:

1. Please ensure that both the XStore theme and all related plugins, including Elementor, are updated to their latest versions.
2. Try temporarily deactivating all third-party plugins except for Elementor, Woocommerce, and XStore Core to check if the issue persists. This will help us determine if there is a conflict with another plugin.
3. Clear your browser cache and try using a different browser to see if the issue continues.
4. If possible, test the issue on a different device to rule out any hardware-related causes.

If the problem remains after these steps, please provide us with temporary wp-admin access and FTP credentials via the private content area so we can investigate the issue directly on your site.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To ensure that imported products are assigned to the correct XStore brand, we recommend using the built-in “Brands” taxonomy provided by the XStore theme. Please make sure that the XStore Brands feature is enabled via Theme Options > WooCommerce > Shop > Brands. Once enabled, you can assign brands to products using the XStore Brands taxonomy instead of the default WooCommerce one.

If you are using a product import tool or plugin, such as WP All Import, you may need to map the brand field specifically to the XStore Brands taxonomy.

Read more here: https://www.8theme.com/documentation/xstore/woocommerce/differences-between-brands-from-the-woocommerce-plugin-and-from-xstore-theme-which-to-choose-and-how-to-disable-unnecessary-ones/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Miltos,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Omar Quddam,

We appreciate your prompt response.

XStore Builders > Archive Products Builder > edit template > settings of Archive products element > Hover Effects > enable Add to cart https://prnt.sc/fp8XB8Mo-Jm5
Edit custom pages using Elementor > settings of Products element > enable the Add to cart on hover – https://prnt.sc/tHmZGSeh5SAh

Warm Regards,
The 8Theme Team

Hello Edgar,

Thank you for reaching out to us.

XStore Builders > Header Builder with Elementor > edit template > Search element settings > Popup content > Trending Searches.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please make sure to clear your cache after applying the updates.

What browser do you use?

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, nadeem17

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello Ankit Khandelwal,

Solved https://prnt.sc/qC0rvWYvSpt8 > https://gyazo.com/3d3fea2970b0c6ef166d9a7f19f862ea

Warm Regards,
The 8Theme Team

Hello, Brunos,

Once you have successfully imported and saved the French translations using the Loco Translate plugin, the translated content will be stored in your site’s language files. Therefore, it is not necessary to keep the Loco Translate plugin active for the translations to remain effective. You may safely deactivate the plugin, and your French translations will remain intact.

Since you plan to use WPML for translating your site into additional languages (Italian, Spanish, Japanese, etc.), this approach is perfectly fine. WPML will handle the multilingual functionality independently, and the previously saved French translations will not be affected.
https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product .swiper-vertical-images .vertical-thumbnails-wrapper {
    max-height: 1000px;
    overflow: hidden;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello RichPoetry,

We appreciate your prompt response.

Fixed – https://prnt.sc/1zCQfYGJ3RSx

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello RichPoetry,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team