Hello, Michael,

Thank you for reaching out to us.

We kindly ask you to refer to the following article for guidance:
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Should you have any further questions, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Peter,

Thank you for reaching out to us.

Could you please provide the URL of the page where the menu is missing? This will help us assist you more effectively.

Warm Regards,
The 8Theme Team

Hello, Eewa Farms,

During the import process, you have the option to exclude the full content and instead select only specific parts to import, as shown in the following screenshot: https://prnt.sc/BgAMOOLTuFij.

However, since your website is already live, we strongly recommend creating a full copy of your site on a staging (test) environment and performing the import there first. Additionally, please ensure that you create a complete backup of your live website beforehand. This will allow you to restore the site to its previous state in case anything goes wrong. Your hosting provider should be able to assist you with creating a backup.

Alternatively, if you are only interested in importing specific pages — for example, just the homepage content from this demo: https://xstore.8theme.com/elementor2/spices/ — we can provide you with a file https://fex.net/s/crmrlnp that can be imported directly after creating a new page on your site https://elementor.com/help/template-library/

We hope this information is helpful.

Best regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

I would like to clarify that I am referring to the product limit, not the number of columns. These are two different options, as shown in the following screenshot: https://prnt.sc/v-NsBn49jsLC . One of these options includes settings that allow different values to be set for various devices and is marked with the corresponding icon, while the other option does not offer such additional configuration.

Therefore, my suggestion is to add an additional product element to the page that would be hidden on desktop devices but visible on mobile devices. This can be achieved by using the responsive visibility settings available in the Elementor plugin.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Please provide the URL of the page from your screenshot.

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

XStore Builders > Posts archive > edit template > https://prnt.sc/d5Qs8xXOB4nU

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We have removed Core, Elementor, and Pro Elements, and reinstalled them. Everything is now functioning correctly.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, Vipin Saini,

We are pleased to inform you that the issue has been successfully resolved – https://prnt.sc/5TPYvnxm804M
Kindly clear your browser cache and check the result on your mobile device to ensure everything is functioning as expected.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Baris,

Thank you for reaching out to us. We hope you’re doing well.

We appreciate your detailed message and understand how important attribute-based filtering is for enhancing your customers’ shopping experience.

Our theme does support filtering by product attributes such as size, height, firmness level, and more. To enable this feature, please ensure the following steps are completed:

1. Navigate to Products > Attributes in your WordPress dashboard and create the necessary attributes.
2. Assign these attributes to your products under the Product Data > Attributes section.
3. Go to Appearance > Widgets (or Appearance > Customize > Widgets, depending on your setup), and add the “Filter Products by Attribute” widget to your shop sidebar or desired widget area.
4. Select the attribute you wish to filter by in the widget settings.

If you have already completed these steps and the filters are still not appearing, please make sure that:
– The products in your shop have the relevant attributes assigned.

Should you need help with any of the steps above or have additional questions, please don’t hesitate to let us know.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/product-price-filter-is-not-working-in-the-shop-page-2/#post-440776

Hello, Farhad,

We appreciate your prompt response.

1/ We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://fex.net/s/f9ab10y – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

2/ We have updated the Header Builder template settings on your behalf. Please clear your website cache and review the changes.

For further guidance on mobile editing and responsive design, we recommend reviewing the following articles:https://elementor.com/help/mobile-editing/ https://elementor.com/help/what-is-responsive-design/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Vipin Saini,

We appreciate your prompt response.

We noticed that you are currently editing the header template: https://prnt.sc/ofujbHj8ejAF. Kindly let us know as soon as you have finished and closed the editor, so that we may access it and proceed with checking the settings.

Warm Regards,
The 8Theme Team