Hi Luca,

I have applied the below options.

Speed optimisation update:

I do not use a child theme so the code is not required?
Masonry scripts: not sure where this option?
FontAwesome support: I use a built-in font within Elemntor.
Menu cache: turned on
Static Blocks cache: turned on
Remove query strings from theme static resources: turned on
Disable emoji: I don’t use emojis

I have flushed the cache in WP, this speeds the site up but this only lasts for up to 10-15 minutes, and then the site is slow again, as it has been.

Thanks.

Hi Luca,

The options are missing, the image is attached.

Hi Luca,

After looking into this, reducing the filesize reduces the video quality by over 50%.

Why is this an issue, I ask because as I mentioned before, I have used 2 free themes before purchasing this theme and I never once had the issue with the video and the speed of the website?

This sounds like Xstore doesn’t support video capabilities like mine, and I have also checked, The majority of the videos are similar to mine but yet function on websites with no issues like I am experiencing.

Please look into this because this is not a solution and how can I use video on the Xstore theme if this is not supported without placing limits from Xstore?

Thanks.

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Hi Luca,

My hosting company has investigated and they have confirmed that the issue is due to the theme, let me explain.

I advised them of the issue and your assumption, they advised that there is a video and large images on the site that affects the loading speed and this is not a hosting-related issue.

They also advised that too many plugins would be an issue and:

“Your Managed WordPress account already has caching built into it and this can’t be disabled, therefore, there is no need and is not recommended to install any other additional caching plugins.

When the website loads, it sends out multiple requests for various JavaScript and CSS files. These requests can be render-blocking and can increase your website’s load time.”

I confirmed the following:

What is surprising is that this is a paid template and service with the theme provider but when I used a free template (Blocksy) before this template, I had the identical video, images, layout, and data excluding the large 2000px images which are 6 images and I never once had this issue. I used the free template for almost 6-7 weeks and worked on this every day for the first 4-5 weeks, and the plugins were actually more then because I have deleted some since and I have also deleted another plugin earlier today.

My hosting provider confirmed the following:

“Since you already tested the website using a different theme and did not encounter these issues, then this would exclude an issue with the hosting package as this is related to the theme your website is currently using.

The issue is most likely caused by the new theme which is trying to consume more memory than is set. The memory_limit is set to 512MB and this limit can’t be increased any further on this type of hosting package.

I searched on the open Internet for more details about the theme you are using and some forums suggest enabling the optimization and speed options in your theme.

Regarding further guidance on how do to this, our knowledge of custom themes and 3rd party software is fairly limited. It is recommended to contact your theme provider support team as they should investigate and resolve this matter”.

@Luca, please can this be investigated for the theme optimization and speed options?

@Luca Please also bear in mind as stated in the conversation, that I have already used free themes before purchasing this theme with the identical video, images excluding the large images and same data, and an almost identical layout, and I never experienced any speed and loading issues, and the video always loaded within 2 seconds and always at full width.

Hope this helps to resolve this issue.

Thanks,
Ajaz

Hi Luca,

I don’t understand what you mean by:

add the menu anchor elements in your section?

When I created the anchors originally, there was a technical issue where the anchors were not linking even though I added them correctly. Your colleague investigated and created the anchors for me so I am not sure how to add them to the menu anchor.

I have added the code to the theme custom CSS but nothing has changed.

Hi Luca,

I am not sure of what cache system you are referring to, please advise on how I can disable this please?

I presume that once this has been disabled, I re-open my test site via WP again and see how this behaves?

Thanks.

How do I download WP Rocket, I am unsure of this.

I thought it was in the WP admin plugin – added a new plug-in but it is not. The link you provided to apply WP Rocket settings, their is no link to download/install.

I cannot find it in the store options in WP admin as well.

Please advise?

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Fab, this has worked.

Thanks, Luca.

Topic resolved.

This is ok, thanks, Luca.

Topic resolved.

Fab, this is resolved.

Fab, perfect. This is resolved, Luca.

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Hi Luca,

I have applied the code, and this does not work.

The code above your code is for my main menu and the opacity is set to 100 for the hover color to show full. I applied 100 opacity to your code and this also does not work.

Please advise?