Forum Replies Created

Viewing 30 posts - 421 through 450 (of 731 total)
  • Avatar: 8theme
    8theme
    Support staff
    November 30, 2016 at 09:25

    Hello,

    Please, provide us your admin access so we could check it.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 30, 2016 at 09:24

    Great, feel free to ask us if you have any other questions.

    Avatar: 8theme
    8theme
    Support staff
    November 30, 2016 at 09:23

    Hello,

    To prevent losing changes made in header PHP we suggest you set up a child theme and copy header.php to this folder. Then do your changes there and don’t worry about parent theme updates since you will not remove/replace your child theme files.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 30, 2016 at 09:15

    Hello,

    Do you mean that images have different proportions? You are able to turn on hard crop in WooCommerce -> Settings -> Products -> Display to make them all squared. You need to regenerate all thumbnails also https://wordpress.org/plugins/regenerate-thumbnails/

    Avatar: 8theme
    8theme
    Support staff
    November 30, 2016 at 09:12

    Hello,

    It seems to be a Cloudflare problem and you need to contact their support service for help since it is not theme related issue.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 16:52

    It is a small bug in our theme, we will fix it in the next theme update.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 16:46

    You are welcome.

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 16:46

    Thank you. Please check it now.

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 16:35

    Hello,

    Sorry, but there is no such option in our theme and it may require template files customization.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 16:32

    Please, check your admin access, we can’t login with this username and password.

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 15:28

    In this case, please provide us your admin access and FTP credentials so we could check it. We can continue the conversation in one topic only.

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 15:27

    In this case, please provide us your admin access and FTP credentials so we could check it.

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 15:26

    We will add your idea to our features requests list and consider adding this option in the future.

    Thank you.

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 14:59

    Hello,

    Thank you for purchasing our theme.

    Actually, you are able to activate our theme on two domains: localhost for testing purposes and your main domain for a live website. So you can activate it on localhost without any worries now.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 14:57

    Hello,

    Please send us your admin access so we could check this problem on your website

    Thank you

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 14:50

    Hello,

    Thank you for the question, but, unfortunately, there is no such feature in our theme.

    Kind Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 14:46

    You are welcome!

    I would be very appreciated if you leave 5-stars rating for our theme on TF https://themeforest.net/downloads and good comment about support.
    Thank you!

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 14:44

    Ok, thank you for the details. Try to activate our theme now please.

    kind Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 13:20

    Hi,

    We see that you activate our theme on different subfolders. How many websites do you plan to create with our theme and for what reason?

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 09:46

    Thank you. Try again please.

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 09:42

    Try to place this code to your custom CSS

    .single-product-center .product-summary-center, .single-product-center .product-images, .single-product-center .product-information {
        -webkit-box-flex: 0;
        -webkit-flex: none;
        -ms-flex: none;
        flex: none;
    }

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 09:36

    Hello,

    Please send us your Purchase code so we could clarify the situation.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 09:32

    Thank you. But we need your admin access also to see the activation error.

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 09:31

    Hello,

    We are glad that you have found a solution. Do you have any additional questions that we can help you with?

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 09:24

    Hello,

    Did you activate the theme via admin panel? Could you please also try to switch to default theme to check if it is a theme related issue?

    Thank you in advance

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 09:22

    Hello,

    Thank you for contacting our support.

    Could you please send us your FTP access so we could troubleshot the problem?

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 09:21

    Hello,

    1. Try to place this code to the custom CSS section for desktop devices

    .container {
        width: 1000px;
    }

    2. Unfortunately, there is no such option in our theme at the moment.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 09:14

    It can’t be achieved with CSS only and may require additional JS customization also if you want to fix it when user scroll to this element.

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 09:13

    Hello,

    Could you please check how this will work with default WordPress theme to see if it caused by our theme or not?

    Regards

    Avatar: 8theme
    8theme
    Support staff
    November 29, 2016 at 09:08

    Thank you.

    In this case, please provide your admin access and FTP credentials so we could fix it.

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Viewing 30 posts - 421 through 450 (of 731 total)
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