Forum Replies Created

Viewing 30 posts - 271 through 300 (of 731 total)
  • Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 15:27

    Hello,

    First of all, thank you @RR123 for posting your experience here. Actually, you are right. There are a lot of staffs that impact on Google page speed mark that don’t depend on our theme. And anyway, you just need to read all the recommendation that you get in your page speed report and follow them if you want to increase the mark.

    As we can see a lot of images are still not optimized https://gyazo.com/639234c4f1feb45bd0eb6c0b6565c6ce

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 15:18

    Hello,

    We see some JS error in the console that may a root of the problem. Try to disable a plugin that causes them or fix errors firstly https://gyazo.com/fa16953d4c9aded83abb07b8231866b5

    Regard

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 14:50

    Hello,

    Sorry, for inconvenience, but could you please attach some drawing of how exactly the icon looks and should look on your website? Because we are a bit confused with this issue.

    Thank you in advance.

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 14:47

    Great, you are welcome 🙂

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 14:35

    Hello,

    We are very sorry. Just update the plugin on our website also.

    Sorry for the inconvenience.

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 14:16

    No, you don’t need to copy any code from the parent theme. Just activate it and add your customization to the child theme functions.php file.

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 14:12

    Ok, write us about the result.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 14:11

    Hi,

    Very strange. We see that a lot of data are just missed after import. Could you please try to reinstall WordPress and try again? And please watch our video tutorial about the installation process https://www.8theme.com/documentation/xstore/video-tutotials/getting-started/

    Thank you in advance.

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 14:07

    Hello,

    Ok, so download a main slider here http://dropmefiles.com/JquVI

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 14:03

    Hello,

    Try to download the plugin from here https://www.8theme.com/download-plugins/ and set up it manually.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 11:44

    Hello,

    We see that images are loaded from wrong paths https://gyazo.com/d4d23df2ea7ba597d37f39918a23ed49

    Try to correct these paths or reupload images.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 11:42

    You are welcome!

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 11:41

    Hello,

    Yes, it is a very good suggestion. But if it is so important maybe it should be integrated to WooCommerce rather then into themes? All shopping functionality comes with this plugin and our theme provide only a stylization for them. To add this function to our theme we have to override some WooCommerce templates and functions that is not best practice for WordPress themes.

    Thank you for understanding.

    Kind Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 11:28

    Hello,

    Try to add this code to the media query also

    .menu-wrapper {
    	display:block!important;
    }

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 11:22

    Hello,

    Please, provide us a link to your website and your admin access so we could check it.

    Thank you

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 09:46

    Hello,

    Be sure that you have activated the child theme in Appearance -> Themes firstly.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 09:30

    Hello,

    Thank you for this idea. We will consider implementing it in the future.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 09:27

    Feel free to contact us if you have any additional questions.

    Kind Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 09:27

    Hello,

    Try to add this code snippet to the custom CSS area

    .mobile-menu-wrapper .links {
    	display:none;
    }

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 09:25

    Hello,

    Are you able to upload some image to the Media library in WordPress at all? Maybe you have some issues with permissions for uploads folder? Please check this.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 09:15

    Hi,

    We have fixed it on your website. Please check

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 09:15

    Hello,

    We see that image size for slide background option is set to “contain”. Try to change it to “cover” in slide settings.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 09:10

    Hi,

    Try to add this code to the custom CSS section

    .content-product .product-title {
      max-width:100px;
      margin-left:auto;  
      margin-right:auto;
    }

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 08:58

    Hi,

    Thank you for the report. We have updated the plugin. Please, check.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 08:55

    Hello,

    Try to put this code snippet

    .single-product .content-page.container {
        width: 122rem;
        max-width: 100%;
        margin-left: auto;
        margin-right: auto;
    }

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 08:51

    Thank you.

    Just tested your home page and it seems to work fine for us https://gyazo.com/f6b62a2848da049bba47fa2dbf894c5d

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 08:43

    Thank you.

    We have imported the slider for you. Please check.

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 08:41

    Hello,

    What slider your are actually interested in? Could you please send us a link?

    Thank you

    Avatar: 8theme
    8theme
    Support staff
    January 10, 2017 at 08:39

    Hello,

    You can download the latest version on this page https://www.8theme.com/download-plugins/

    Regards

    Avatar: 8theme
    8theme
    Support staff
    January 9, 2017 at 09:42

    Hello,

    Please, provide your admin access so we can see your website and try to prepare some custom solution for you.

    Regards

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Viewing 30 posts - 271 through 300 (of 731 total)
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