Product has been removed from your cart because it can no longer be purchased

This topic has 4 replies, 3 voices, and was last updated 3 years ago ago by Olga Barlow

  • Avatar: Michael Mc Laughlin
    Michael Mc Laughlin
    Participant
    July 22, 2021 at 09:18

    Hi, I keep getting an error message in my cart when using the xstore theme: (Product name) has been removed from your cart because it can no longer be purchased.

    I tried uninstalling the cache plugin I had SG Optimiser but this was not the problem. I now believe the problem must lie with the theme.

    3 Answers
    Avatar: John Holden
    John Holden
    Support staff
    July 22, 2021 at 14:27

    Hello

    Thank you so much for contacting us!

    Can you please send us your website WordPress login detail so that we will check your issue in more details.

    John Holden

    Avatar: Michael Mc Laughlin
    Michael Mc Laughlin
    Participant
    July 22, 2021 at 15:58

    hi details attached

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 23, 2021 at 11:13

    Hello,

    The same situation happens even with the default theme https://gyazo.com/3c9f67cb84b6795d0512d27c2edbc223
    So, XStore is not the reason of the issue. Check the plugins that you use. Besides, did you make any changes in parent theme files (I see that you display selectors on the grid and custom styles of the buttons)? You will lose the changes after the next theme update! So, enable child theme and move the changes you need to child theme. USe child theme styles.css to add custom styles you need, but don’t copy the whole CSS files, only styles that you want to change.

    WordPress released 5.8 update and we’ll release theme update soon that will support WP 5.8, so you will have to update theme and I’m worrying that you will lose your work.

    Regards

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