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Topic: woocommerce_checkout_error

KThomas

Participant

May 13, 2019 8:58 am

Hi Support,

I had an error on woocommerce checkout After I entered my credit card information and press payment.

Please see my error link.

Thanks and Best Regards,
Thomas
Theme version: Legenda 3.10

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Rose Tyler

Support staff

May 13, 2019 9:04 am

Hello,

How does it work with the default WC theme – Storefront?
We are theme support, so we are able to help with issues related strictly to our theme only.

Regards

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KThomas

Participant

May 13, 2019 9:15 am

Hi Rose,

It should not relate the storefront. Maybe backend or I missing something in the setting? Not sure.

Do I need to contact woocommerce or paypal?

Thanks and Best Regards,
Thomas

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Rose Tyler

Support staff

May 13, 2019 10:29 am

Hello,

You can temporarily activate the Storefront theme on the site to be sure that the problem isn’t related to our theme. In this case, you need to contact the support of WooCommerce or PayPal.

Regards

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KThomas

Participant

May 13, 2019 11:24 am

Hi Rose,

I reconnected with PayPal serval times. It worked now. It seems not very stable.
I will double check it later again.

Thanks and Best Regards,
Thomas

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Rose Tyler

Support staff

May 13, 2019 12:07 pm

Hello,

Thanks for letting us know.
Have a nice day.

Regards

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