woocommerce_checkout_error

• 

  KThomas

  |

  Participant

  | May 13, 2019 at 8:58 am

  Hi Support,

  I had an error on woocommerce checkout After I entered my credit card information and press payment.

  Please see my error link.

  Thanks and Best Regards,
  Thomas

  Theme version: Legenda 3.10

  

  Content is visible for topic creator and
  support staff only.

  #213741 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | May 13, 2019 at 9:04 am

  Hello,

  How does it work with the default WC theme – Storefront?
  We are theme support, so we are able to help with issues related strictly to our theme only.

  Regards

  #213742 copied to clipboard
  

  KThomas

  |

  Participant

  | May 13, 2019 at 9:15 am

  Hi Rose,

  It should not relate the storefront. Maybe backend or I missing something in the setting? Not sure.

  Do I need to contact woocommerce or paypal?

  Thanks and Best Regards,
  Thomas

  #213743 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | May 13, 2019 at 10:29 am

  Hello,

  You can temporarily activate the Storefront theme on the site to be sure that the problem isn’t related to our theme. In this case, you need to contact the support of WooCommerce or PayPal.

  Regards

  #213745 copied to clipboard
  

  KThomas

  |

  Participant

  | May 13, 2019 at 11:24 am

  Hi Rose,

  I reconnected with PayPal serval times. It worked now. It seems not very stable.
  I will double check it later again.

  Thanks and Best Regards,
  Thomas

  #213746 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | May 13, 2019 at 12:07 pm

  Hello,

  Thanks for letting us know.
  Have a nice day.

  Regards

  #213752 copied to clipboard
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