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Woocommerce update - by sdp - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 7 years, 8 months ago ago by Olga Barlow

sdp

Participant

July 29, 2016 at 10:47

Hello,

May I update the woocommerce to latest version 2.6.4 or is not supported yes?

Thank you,

Please, contact administrator
for this information.

#135001 Copied

8 Answers

Robert Hall

Support staff

July 29, 2016 at 12:28

Hello,

Yes, you can update.

Also we recommended to make backup of the site before update to avoid any problems.

Regards,
Robert Hall

#135010 Copied

sdp

Participant

July 29, 2016 at 12:55

Thank you!

I updated the version of theme and woocommerce.
Now I have many problems on mobile view (tested on iPhone 6 safari)

1. Menu is not working (as I have already mentioned on the issue https://www.8theme.com/topic/mobile-problems/#post-135013)
2. Home slider is not visible (as I have already mentioned on the issue https://www.8theme.com/topic/mobile-problems/#post-135013)
3. There is orizontal scroll on pages (3-4 pixels)
4. The add to cart is not working correctly. For example when I am at the product page and select the add to cart button:
a. The message is not appeared correctly
b. The view basket button is not working.
c. The button enlarge image is not working
d. The tabs are not working

Please advice how to fix all these issues, beacause our eshop is not working right on mobile view anymore and please check on a mobile browser, not on desktop resized.
It is really urgent to fix these issues as the 40 – 50% of our users are visiting via mobile.

Thank you very much

#135015 Copied

sdp

Participant

July 29, 2016 at 12:57

5. Also on checkout page all forms are opened.
For example the different address is opened by default without having checked the different address checkbox. The same with the checkbox register.

#135016 Copied

Rose Tyler

Support staff

July 29, 2016 at 14:12

Hello,

I checked your site on iPhone 6 and everything works now.
To edit the slider, see screenshot http://prntscr.com/bz238t
Unfortunately there is no such option for forms on checkout. This requires additional customization.

Regards,
Rose Tyler.

#135024 Copied

sdp

Participant

July 29, 2016 at 14:26

hello,

I cleared browser cache and nothing has changed.

1. Menu is not working (as I have already mentioned on the issue https://www.8theme.com/topic/mobile-problems/#post-135013)
2. Home slider is not visible (as I have already mentioned on the issue https://www.8theme.com/topic/mobile-problems/#post-135013)
4. The add to cart is not working correctly. For example when I am at the product page and select the add to cart button:
a. The message is not appeared correctly
b. The view basket button is not working.
c. The button enlarge image is not working
d. The tabs are not working

Please check again using an iPhone safari browser.

These are really important issues and we have to resolve them.

Thank you

#135025 Copied

sdp

Participant

July 29, 2016 at 14:57

I checked it on two different mobile devices and all the above are not working.

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sdp

Participant

July 29, 2016 at 15:28

I also checked the site on mobile simulators…. All the problems haven’t been resolved.
Could you please tell me how you see that all is working fine?
These are really important problems. Could you please check them?

#135034 Copied

Olga Barlow

Support staff

August 1, 2016 at 08:25

Hello,

I close this topic and let’s continue our conversation about your mobile issues here https://www.8theme.com/topic/mobile-problems-2/ and solve them only by one. Please, don’t create multiple topics for the same issues. It won’t fix your problem faster but mix up everything. Would be very good if you contact us in chat and we’ll be able to solve your problems in real time.

Regards

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