This topic has 44 replies, 3 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler
Thank you, Rose! Another question: Compatibility with the newest version of woocommerce 3.1 (just released a few days ago)? Should we expect the new version of the theme shortly?
Thank you again.
Hello, @Olga777,
You’re welcome!
The next theme update should be in 1-2 weeks and we will implement this compatibility.
Regards,
Rose Tyler.
Hi Rose,
Thank you again! I have updated to the newest Blanco and woocomerce and noticed that there is a problem with aligning product catalogue images in SAFARI browser (in Chrome they are displayed fine). In SAFARI some of the product images are not in-line (3 in a row), but displayed as a SINGLE image on a separate row (so it would be 2 images on one row, then 1 image of the next row…). Here is the link to the specific page where you can see it – https://www.funfashion.ca/product-category/new-arrivals/ – Can you please help? Much appreciated!
Also, if there is any specific image sizes (dimensions for settings and regeneration of images) recommendations (catalogue, product, thumbnail images), please let us know. It is quite tricky to determine the consistent sizing for all images, as they have different original sizes.
Thank you very much for your help!
Olga
Hello,
Please provide wp-admin and FTP access in Private Content.
Go to WooCommerce > Settings > Products > Display > Image Size and set correct image size for the images. This post will help you to find out what size is ok for you https://docs.woocommerce.com/document/fixing-blurry-product-images/ After that install and activate Regenerate Thumbnails plugin and regenerate all the thumbnails (Tools > Regenerate thumbnails > All)
Regards,
Rose Tyler.
Hi Rose, thank you again! But we are NOT sure what are the “Correct” image size. We have followed the steps provided in this article (you referenced to), and regenerated thumbnails and deleted the old thumbnails… We need your help to sort this out!
The access details are in the Private Content. Do Not Regenerate all images! If you are making any changes (other than custom.css), please let us know, before making them. Thank you!
Olga
Hello,
Sorry, but credentials are incorrect. Please check.
Regards,
Rose Tyler.
I have updated password to admin as below
Confirming FTP access as below.
and just to confirm: we have just paid for the extended support, to support your efforts!~ Thank you!
Olga
Did you make any changes in theme template files?
Can’t connect to your FTP http://prntscr.com/fvonb1
Regards,
Rose Tyler.
no changes were done to the files. Only custom footer (as per old install) and custom.css as per your previous recommendations.
I can access FTP fine
Sorry, seems it is our bug with product category page layout. I’ve asked our developers. You will get solution in the topic, please wait.
Regards,
Rose Tyler.
Thank you, Rose, for the quick reply! If possible, please make it a High Priority. Much appreciated!
Olga
Please edit /blanco/js/script.js and change this code https://prnt.sc/fvoryq to http://prntscr.com/fvosn7 then clear cache and check the page.
It will be fixed in new theme update also.
Regards,
Rose Tyler.
Please try these image settings:
Catalog images 220×320
Single product image 500×726
Product thumbnails 70×102
Regards,
Rose Tyler.
Thank you, Rose! Should I change the script first, then check, then try different dimensions settings (if needed)? Or should I try new dimensions first, and then, if needed, update the script?
Please confirm, Thank you!
You’re welcome!
Please check the script at first.
Regards
Hi Rose, Sorry I’m not sure how to edit the scripts…. I tried in Text editor, but it did not work properly. Could you please update this file and send me the updated copy? Sorry for the troubles. Thank you!
Please check email.
Regards
Tagged: 3.5.3, blanco, compatibility, themes, woocommerce, wordpress
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