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  MKGlobo Solutions

  Participant

  August 25, 2025 at 08:12

  We are facing an urgent issue with our website firstideapvt.in
  . On the page https://www.firstidea.in/shop-2/
  , the products are not displaying at all.

  This issue is specific to this page only, while products are visible on other sections of the site.

  We request your immediate assistance in resolving this matter as it directly affects our sales and customer experience.

  Please let us know the next steps or if you need admin access details to investigate further.

  Best regards,
  MKGlobo Solutions

  #453408 Copied
  4 Answers
  

  Alex Carter

  Support staff

  August 25, 2025 at 08:14

  Hello,

  Thank you for reaching out to us.

  Woocommerce > Settings > Products > select Shop page.

  Could you please provide temporary wp-admin access? We need to check your settings.

  To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

  Warm Regards,
  The 8Theme Team

  #453410 Copied
  

  MKGlobo Solutions

  Participant

  August 25, 2025 at 08:42

  Its resolved now. Do you still need access?

  #453421 Copied
  

  MKGlobo Solutions

  Participant

  August 25, 2025 at 08:43

  Also for bots configuration you suggested shield plugin but these are paid and not compatible with Xstore as their are disabling contact forms, affecting products, etc. Its the same with Cache plugin

  #453422 Copied
  

  Alex Carter

  Support staff

  August 25, 2025 at 09:06

  Hello,

  If all of your issues have been resolved, then we do not require access. However, if there are still unresolved topics on the forum, please provide access details in those specific threads.

  Regarding the plugin, kindly post your inquiry in the topic where you previously received recommendations.

  Best Regards,
  8Theme’s Team

  #453424 Copied
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