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Theme Update – No Notification Displayed in WP Admin

This topic has 29 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Olga Barlow

Olga Barlow

Support staff

December 2, 2019 at 11:24

Hello,

That email was a notification about updating of theme price. It’s $39 because of the Black Friday and Cyber Monday sale. It’s not the update of the theme files.

Regards

#226069 Copied

khoavo

Participant

December 2, 2019 at 18:23

Well that’s odd, because the notification message displayed as:

We’d like to let you know that an update to your item Royal – Multi-Purpose WordPress Theme by 8theme is now available in your Downloads page.

#226101 Copied

Olga Barlow

Support staff

December 3, 2019 at 12:46

Hello,

You may go to the Downloads page of your ThemeForest account, download theme package and compare version of theme archive with the one you use (check the style.css file to find version). Let me know if you using the older version of theme on your site than the one on themeforest.

Regards

#226144 Copied

Olga Barlow

Support staff

December 3, 2019 at 16:51

By the way, we have fixed issue with the preloader. Check now.

Regards

#226161 Copied

khoavo

Participant

December 3, 2019 at 16:51

They match v6.1. I guess one of my other themes also sent me an email notification of an update, but I checked and apparently there was no newer version, just an on Sale Price thing like you said. Which is odd why Envato would sent out that type of notification of a theme update when there’s not one.

Thanks for your help.

#226162 Copied

khoavo

Participant

December 3, 2019 at 16:58

On the preloaded issue, I just check and it’s not fixed. The preloaded only displays during transition to the SHOP page and Checkout and Billing page. When navigating to other pages, it still shows a pause with a blank white page during the loading.

I did clear my browser cache on both Safari and Chrome.

#226165 Copied

Olga Barlow

Support staff

December 3, 2019 at 17:41

Hello,

https://gyazo.com/79a052098233022514cd45fe0cfae9f3
You are using cache plugin. Clear plugin cache.

Regards

#226170 Copied

khoavo

Participant

December 3, 2019 at 17:52

It’s good now. Thank you. I cleared the cache plugin and also removed it. I don’t recall ever installing that, but anyhow. Thanks for your excellent customer support.

#226174 Copied

Olga Barlow

Support staff

December 3, 2019 at 17:56

Hello,

You are welcome!

Regards

#226179 Copied
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Theme Update – No Notification Displayed in WP Admin

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