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Slider missing images since last theme update

This topic has 7 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Olga Barlow

roflenterprises

Participant

February 5, 2022 at 04:58

Our site features a slider on the home page and the about page. Since the last theme update these don’t work correctly. There is a background image that loads *most* of the time but sometimes fails, and then an overlay image in a layer that is no longer displaying.

In the debugger i can see often the image actually is successfully server by the web server however it is not displayed

If I enable a basic WP theme (2021) then the slider works as it should.

I forces the lazy loading to be handled by the slider and it made no difference

#316242 Copied Theme version: 8.1 WooCommerce version: 5.9

6 Answers

Rose Tyler

Support staff

February 5, 2022 at 16:02

Hello,

Thank you for using XStore.
Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear all cache, and check then. Maybe one of the additional plugins is a reason for the problem.
If any further assistance is needed from our side, provide temporary wp-admin and FTP access.

Regards

#316300 Copied

roflenterprises

Participant

February 6, 2022 at 02:18

Hello,

I had already tried to disable all other plugins, but i went through the exercise again.. the issue still exists as i mentioned previously if i switch to another them it works.. I have provided access details for you to investigate

Please contact administrator
for this information.

#316317 Copied

Olga Barlow

Support staff

February 7, 2022 at 17:37

Hello,

It looks the Lazy load of the images (Theme Options > Speed optimization) causes this issue. I have passed the problem to our developers. I’ll inform you once they fix the issue.

Regards

#316418 Copied

Olga Barlow

Support staff

February 9, 2022 at 16:09

Hello,

Fixed.

Regards

#316668 Copied

roflenterprises

Participant

February 9, 2022 at 22:25

HI,

Am I able to know what was changed so that I can address the issue if it occurs again ?

I can’t see any reference to the changes.

Regards,

#316729 Copied

Olga Barlow

Support staff

February 10, 2022 at 21:16

Hello,

We made changes in the theme JS file. Fix will be included in the next theme update.

Regards

#316793 Copied
Tagged: images, missing, slider, themes, update, woocommerce, wordpress
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