On the last shop page there’s 3 empty products

This topic has 29 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: Adil
    Adil
    Participant
    September 12, 2022 at 12:54

    if you go to
    https://alsaadrose.com/store/page/9
    you can see 3 products that are empty
    tried deleting them trough the products page but I didn’t find them please help

    28 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2022 at 13:26

    Hello,

    Did you create products manually or import them from somewhere?
    It looks like the problem is independent of our theme (you can check it by activating WC theme – Storefront) , and you need to contact the support of WooCommerce plugin.

    Regards

    Avatar: Adil
    Adil
    Participant
    September 12, 2022 at 13:33

    I actually deleted everything on the product page before and it did fix the issue

    Avatar: Adil
    Adil
    Participant
    September 12, 2022 at 13:35

    and i created the products manually

    Avatar: Adil
    Adil
    Participant
    September 12, 2022 at 13:50

    when i try to live view the child theme it fixes the issue

    Avatar: Adil
    Adil
    Participant
    September 12, 2022 at 13:52

    you can see here
    https://imgur.com/Y4WgHL7

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2022 at 15:07

    “and it did fix the issue” – was the problem solved?
    If not, please check how this works with the default WC theme – Storefront.
    It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme.
    Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

    Regards

    Avatar: Adil
    Adil
    Participant
    September 12, 2022 at 15:17

    the problem was solved only on the (child theme) not in the main theme

    tomorrow I will see about the WC – Storefront

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2022 at 12:40

    Ok. Let us know the result

    Regards

    Avatar: Adil
    Adil
    Participant
    September 19, 2022 at 14:05

    hey there sorry for the delay
    I just checked WC Storefront and it did fix my problem but on my Xstore main theme the problem is still there

    you can see here
    https://imgur.com/a/ov2YC4m

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2022 at 14:30

    Hello,

    Please provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Adil
    Adil
    Participant
    September 19, 2022 at 14:33

    how would i do that?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2022 at 14:43

    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Adil
    Adil
    Participant
    September 19, 2022 at 14:50

    .

    Please contact administrator
    for this information.
    Avatar: Adil
    Adil
    Participant
    September 19, 2022 at 15:32

    Please contact administrator
    for this information.
    Avatar: Adil
    Adil
    Participant
    September 19, 2022 at 15:37

    can i get updates?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2022 at 07:36

    Hello,

    Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that.

    https://prnt.sc/Jtsw-BcAJp4L – Please check the credentials you provided.
    Also, set the administrator role for the user, you will be able to delete this account once the problem will be solved.

    Regards

    Avatar: Adil
    Adil
    Participant
    September 24, 2022 at 06:11

    ..

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2022 at 07:59

    Hello,

    Please provide FTP access also. I’ve passed this problem to our dev team.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Adil
    Adil
    Participant
    September 26, 2022 at 14:04

    …..

    Please contact administrator
    for this information.
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