Tagged: blank screen
Sorry for a delay, but we still can’t connect to FTP getting this error:
Error: Connection timed out
Error: Could not connect to server
Are you using any Firewall or restrictions?
Please edit the file wp-content/themes/idstore/code/woo.php file (line 487) and replace the code
Yes, I am still having the issue, the shop page and product pages aren’t functioning as there are no products available to purchase.
Hi Eva there are no restrictions on the ftp and suggest you try using this online ftp to login a it is working for me off 3 different pc’s http://www.net2ftp.com
I have changed password as below just incase.
I have edited the woo.php as you said and still the woocommerce is not working.
Can you please resolve this asap as its going on nearly a week now and at this stage im very frustrated.
I do have products… somehow after the the first update attempt I ended up with 2 products parts on the left navigation of the dashboard. With that said… the first time you made corrections to the site EVERY product showed up and was in the correct layout, the products are found in the “empty” shopping cart Icon which is where they’ve been since the start of the website, I have no clue where the “full” cart icon popped in from or how to get rid of it, but either way after I did the backup and update low and behold there is was! After the last fix the image that belonged on the SHOP Page was above the products on the category pages instead of being a link on the main shop page…. now they’re just not working again, not visible, not linked properly, nothing on the shop or subpages work at all just like before the update.
To save any further time from my shop being down, I’m attaching the login details in the PC setion below. Please be sure you attempt any fixes from the IP addresses I’ve unblocked for you.
Eva, can you please respond to my post $49163, in response to you posting #48931.
After the backup and update to 3.7 as instructed, one “Products” Catalog became 2 and yes the one is empty… I have no clue where it came from or how to get rid of it. Meanwhile the one with the “EMPTY” cart icon is where my products can be found.
The only things I’ve done since the update was update plugins.
After the update you provided assistance and all of the products were on the category pages under the shop, the main image on the page was a HUGE image that should have been on the SHOP page linked to the subcategories not on the actual product category pages.
In essence, can you please just get the products and shop pages sorted so they function as the primary source for the website from within the right directory or something.
BharatSite URL: hidden Theme version: 3.7 WooCommerce version: 4.1.1
Please try again connect to my FTP account with new password. Use FileZilla with Active Mode. Thanks
Shop page is blank and the category & product pages after broken after updating WooCommerce. Please fix, gracias.Site URL: hidden Theme version: 3.7 WooCommerce version: 2.3.6
We’ve made some changes in your site. Please check shop page now.
I followed your instructions, yet am still having empty shop categories & subcategories. I reverted the theme to 3.6, upon doing so, the 3 images that linked to the categories (and their corresponding pages) appeared in the bulleted list rather than grid view.
Upon updating the theme to 3.7, the products disappeared. At this point I’ve reset it to 3.6 with the 3 SHOP page images appearing but not linking to the products.
*NOTE* The products are held in the “EMPTY CART” PRODUCTS found here: http://www.smokeybar.co.uk/wp-admin/edit.php?post_type=product NOT the “FULL CART” PRODUCTS listed here: http://www.smokeybar.co.uk/wp-admin/edit.php?post_type=wpsc-product (I’m unsure why there are 2 PRODUCTS sections in the dashboard navigation.
Can we try getting the products fixed before attempting to upgrade to 3.7 again please.Site URL: hidden Theme version: 3.6 WooCommerce version: 4.1.1
You activated WP eCommerce plugin as well as Woocommerce plugin. It can’t be done because there may be conflict between these 2 plugins. I’ve deactivated WP eCommerce, but recommend you to delete the folder in wp-content/plugins.
You should use only one plugin for Shop site.
Please do this and check the site after that.
Thank you for the tip about the wp-ecommerce, it’s been removed and now all products and pages are functioning although they are listed in bulleted list view instead of grid view. Do you think that reinstalling the upgrade to 3.7 will correct that issue?
I have finished the update and again the images that belong on the Shop page to link to the products are on the category/subcategory pages instead, everything else is beautiful.
Any ideas?Site URL: hidden Theme version: 3.7 WooCommerce version: 4.1.1
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