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Shop page is blank when Woocommerce activated

This topic has 73 replies, 7 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

bharatk

Participant

March 4, 2015 at 19:21

Hello Eva,

If I can request your public IP address to allow access to the FTP, I can unlock the FTP for your use.

Please, contact administrator
for this information.

#47392 Copied Theme version: 3.6 WooCommerce version: 4.1.1

Eva Kemp

Support staff

March 5, 2015 at 09:11

Hello,

We’ve sent IP to your email address.
Please check.

Regards,
Eva Kemp.

#47503 Copied

bharatk

Participant

March 5, 2015 at 18:57

Eva,

The IP address provided has been unblocked and now has access to the FTP. Please see the PC section for FTP credentials.

Please, contact administrator
for this information.

#47674 Copied Theme version: 3.6 WooCommerce version: 4.1.1

kinhacura

Participant

March 6, 2015 at 06:50

Please try again connect to my FTP account. Use FileZilla with Active Mode. Thanks

Please, contact administrator
for this information.

#47747 Copied

Eva Kemp

Support staff

March 6, 2015 at 09:40

Hello @bharatk,

Please open FTP access to other IP. It has been sent to your email address.

Thank you.
Regards,
Eva Kemp.

#47774 Copied

Eva Kemp

Support staff

March 6, 2015 at 09:41

Hello @kinhacura,

Sorry, but we can’t log in.
Please reset FTP password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

#47775 Copied

bharatk

Participant

March 6, 2015 at 16:39

Hello Eva,

The additional IP address has been unblocked.

Thank You

Please, contact administrator
for this information.

#47965 Copied Theme version: 3.6 WooCommerce version: 4.1.1

Eva Kemp

Support staff

March 6, 2015 at 17:01

Hello @bharatk,

I’ve fixed the issue. Now products are shown, but you also need update the theme to the latest version.
Don’t forget to create a back up of your files and database before update.

Thank you.
Regards,
Eva Kemp.

#47976 Copied

bharatk

Participant

March 6, 2015 at 17:41

Hello Eva,

Thank you for correcting the problem with the “Shop Page” however I was thinking that the subpages of the shop which contained the products available for sale would also be corrected with the fix. Now I’m scratching my head again wondering how to fix that so I can backup the entire “fully functional” site and then run the updates, since that was what caused the issue in the first place.

Any Ideas?

RE: Smokeybar.co.uk

#47996 Copied

Eva Kemp

Support staff

March 6, 2015 at 18:46

Hello,

Please read WordPress documentation how to create back up:
http://codex.wordpress.org/WordPress_Backups

Thank you.
Regards,
Eva Kemp.

#48020 Copied

garywatson

Participant

March 7, 2015 at 13:40

I am having the same problem aswell, can you please fix asap please

Please, contact administrator
for this information.

#48095 Copied Theme version: 3.7 WooCommerce version: 2.3.5

garywatson

Participant

March 8, 2015 at 22:12

Nothing on this yet????????

#48232 Copied

bharatk

Participant

March 8, 2015 at 23:21

Eva,

I’m having trouble still with the products, they’re not appearing on the pages that are dedicated to them, the layout is also not correct, they’re appearing as a bulleted list rather than a grids. Since they’re not actual pages I’m having difficulty making the changes to correct the issues, I’m aware that I need to backup the site and update will that correct everything?

Please, contact administrator
for this information.

#48240 Copied Theme version: 3.6 WooCommerce version: 4.1.1

Eva Kemp

Support staff

March 9, 2015 at 10:19

Hello @garywatson,

Sorry for a delay.
Unfortunately we can’t log in to wp-admin panel and FTP.
Please check the login details.

Thank you.
Regards,
Eva Kemp.

#48258 Copied

Eva Kemp

Support staff

March 9, 2015 at 10:27

Hello @bharatk,

Yes, please create a back up of the files and database and update the theme to the latest version.

Thank you.
Regards,
Eva Kemp.

#48259 Copied

garywatson

Participant

March 9, 2015 at 10:29

Hi Eva

The login details i have tested and working you copy and paste the user and login password

Please, contact administrator
for this information.

#48260 Copied Theme version: 3.7 WooCommerce version: 2.3.5

garywatson

Participant

March 9, 2015 at 10:30

The logins are perfect for both for what i supplied

Please, contact administrator
for this information.

#48261 Copied Theme version: 3.7 WooCommerce version: 2.3.5

garywatson

Participant

March 9, 2015 at 20:02

This is the 4th time now ive wrote to you and getting nowhere, can you tell me what is going on as I have purchased your theme in good faith and so far it is not working.

Not very impressed with the level of customer service as this is the fourth time ive to write to you.

Please, contact administrator
for this information.

#48330 Copied Theme version: 3.7 WooCommerce version: 2.3.5

kinhacura

Participant

March 10, 2015 at 05:56

How long does it take update ver 3.8 Eva? Thanks.

#48364 Copied

bharatk

Participant

March 10, 2015 at 21:01

Hi Eva,

I’m back… I backed up the website & database, updated the theme to 3.7, and yesterday after completing this everything was working fine except that the images that belonged on the “Shop” page were at the top of each subcategory instead of the shop page. Today everything looks like it did before the update…. ideas?

Please, contact administrator
for this information.

#48650 Copied Theme version: 3.7 WooCommerce version: 4.1.1
Tagged: activate, blank, shop page, template, woocommerce, wordpress
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