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Several problems encountered in update 4.0

This topic has 33 replies, 5 voices, and was last updated 6 years ago ago by Rose Tyler

Rose Tyler

Support staff

March 13, 2018 at 16:32

Hello,

Sorry, but theme developers are not responsible for custom code placed in child theme. Often when you contact us the problem is related to your child theme. So, before posting your question enable parent theme and make sure that issue still persists!
We can help you only with issues related strictly to parent theme! Unfortunately, additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy )
If you need help with additional customization of your child theme you can contact WPKraken team and they will help you to sort out.

Regards

#188097 Copied

Rodrigo

Participant

March 22, 2018 at 20:23

Hello Rose,

So, there is only one problem, all the changes that were made to the theme son, were accompanied by yourselves, you who helped us in all the changes that I had to do in the theme.

The only changes that I believe I made in the theme son out without needing your help were with the css style.

You can check that only after the last update of the theme to 4.0 or 4.1 that was where you broke this functionality, maybe because the file where the change was made along with you has been updated some line.

Even in this case, can not you help identify the problems? Because now there are only four more problems left.

And of course, I can not help but understand your side, I fully understand the side of you not helping in this matter, because it is outside the scope of your support, but as I said, I did not make any changes without your supervision.

I look forward to your next interaction and thank you in advance for your support and understanding!

Best regards,
Rodrigo M.

#189045 Copied

Rose Tyler

Support staff

March 23, 2018 at 16:30

Hello,

Fixed. Please clear cache and check:
http://prntscr.com/ivd9j2
https://gyazo.com/27bdb2598779f59d6d6afa1ef5976cfd
https://gyazo.com/4993a919eaaf1a63c53fe32bc655416e

Regards

#189141 Copied

Rodrigo

Participant

March 26, 2018 at 19:56

Hello Rose,

I checked the corrected items that you showed above, but one of them had already been fixed, my problems are the ones I reported previously.

1. The problem with the animation when clicking the add to cart button in the child theme is still not working, I could see that you have shown in the images by the right parent theme?

https://gyazo.com/04096f310606a34658bd24a732190cbd

2. The problem with the widget in the footer of the recent topics that disappeared, which I could also notice that you must have activated the parent theme to show.

3. The problem with the Quick View window, see below in more detail the problem that I am trying to show.

https://gyazo.com/6c6eaef914263630b1c59080edb5e79a

4. And lastly the problem I was having with the contact form on the contact page, I re-made the tests and the problem persists, with a however now, I could notice that when we are logged in (WordPress) as administrator the captcha always updates , now if we enter as visitors the same does not always update and even break if you force update of the page with CTRL + F5. I came to the conclusion that the problem may be spreading because of the WPTC plugin, because it creates a cache page, so the captcha ends up being cached, if by chance what I am saying is right, how can I add a single exception on this page on WPTC?

Another detail, about the above problem, I would like all fields to be cleaned after sending.

https://gyazo.com/9076773fa66cb98177079606d47a11c8

Thank you very much for your support so far.

Best regards,
Rodrigo M.

#189299 Copied

Rose Tyler

Support staff

March 27, 2018 at 13:04

Hello,

Please clear cache and check now.
4. Fields clearing relates to WordPress settings.
Sorry, but we can’t help in case problem relates to the cache plugin settings.
Try to create a form using Contact form 7 plugin instead of our default contact form, and read this article https://contactform7.com/captcha/

Regards

#189380 Copied

Rodrigo

Participant

April 11, 2018 at 19:15

Hello Rose,

I come here to disturb you a little bit, so the problems mentioned above with the Quick View window, the Widget in the Recent Topics footer and the problem with the animation when clicking the add to cart button have been corrected using the child theme, I am very Thank you for this, you guys are awesome!

And the form question I will do as you said, I will make another form from the Contact Form 7 plugin.

Now I have other problems to report to you, unfortunately, see below:

1. The slide on the homepage is on top of the header, blocking the contents of the header, I had this complaint from visitors who accessed the store. See below for more details.

https://gyazo.com/35c325a7d8d040228f68fff5519ee68a

2. I would like to know if you can help me in this part with the guides that are on the single product page. By following the orders placed in the store, and receiving reviews and comments from various store visitors and customers, we noticed that many have had trouble seeing the Dimensions & Features tab. Most who access the product page will end up not seeing the other tabs in order to see other types of information and end up losing themselves. With this, most send us messages asking about the dimensions and characteristics of the products advertised in the store. Is it possible to change the order in which these tabs are displayed? Put the “Dimensions & Features” tab first and the “Description” tab second?

https://gyazo.com/42b129b255d22a8144b38fa5642c2f05

Noting that the “Dimensions & Features” tab has been renamed from the functions.php file in the child theme and that it was you who taught us to make this modification, is it possible to also change that order that they are displayed?

I look forward to your next interaction and thank you in advance for your support!

Best regards,
Rodrigo M.

#190877 Copied
Rose Tyler

Support staff

April 12, 2018 at 09:44
Hello,

1. Please check your settings – http://prntscr.com/j46meu
Try to delete -30px from Desgn Options and add this code in Theme Options > Custom css > Custom CSS for desktop:
```
.home .wpb_revslider_element {
    margin-top: -30px;
}
```
2. Here you can find code for re-ordering tabs https://docs.woocommerce.com/document/editing-product-data-tabs/ (add code in functions.php file of child theme).

Regards
#190914 Copied
Rodrigo

Participant

April 12, 2018 at 15:22

Hello Rose,

1. I did not make this change yet, first I would like to know if you are correct what you said, because you said to add the code in Custom CSS for Desktop, right? Because the problem I had was in a mobile device with the slide.

2. Perfect, I did as indicated in the tutorial informed, thank you very much for the help.

I await your next interaction!

Best regards,
Rodrigo M.

#190947 Copied

Rose Tyler

Support staff

April 12, 2018 at 15:32

Hello,

This your margin value in row settings http://prntscr.com/j46meu makes the effect on all screen resolutions, but it is required only on the desktop. Remove the margin-top value from row settings, and add it via custom css code, that will not create the issue on mobile.

Regards

#190949 Copied

Rodrigo

Participant

April 12, 2018 at 21:01

Hello Rose,

Perfect, now the slide has been show on the homepage on mobile devices.

I have one more problem in the translation of the theme now:

I tried to make the translation of the button “Update Cart” from the Loco Translate plugin, but it does not seem to update, what can it be? See in more detail below.

First – https://gyazo.com/93a3e6bfa7e481e1e12628375220fcea
Second – https://gyazo.com/15b265a7aabb9c1af2904f46cf99297d

Another thing, let me know if you can help me with an additional, on the cart page, I wonder if there is a possibility to put a button to clean the cart?

Because I was having problems with the animation of adding products to the cart, I could notice that you added several products to the cart and had to remove one by one, it would be ideal if it had something like this.

And finally a doubt about a function of the theme. Under Theme Options> Products Page Layout has the “Category description position” option, what exactly does it refer to? Because I changed this option to Top and Bottom and I could not repair any changes for both Desktop and Mobile Devices.

I await your next interaction!

Best regards,
Rodrigo M.

#190974 Copied

Rose Tyler

Support staff

April 13, 2018 at 09:28

Hello,

1. Likely you simply need to synchronize translation files.
Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed.
Also, don’t forget to backup all the files before any update.
2. By default, there is no such possibility.
If you need help with additional customization contact WP-Kraken team.
3. Please see screenhots http://prntscr.com/j4np37 > http://prntscr.com/j4nous > http://prntscr.com/j4npat and http://prntscr.com/j4nphv > http://prntscr.com/j4npnc

Regards

#191009 Copied

Rodrigo

Participant

April 16, 2018 at 17:27

Hello Rose,

Perfect, I managed to make the change in the translation and also checked on the third item, thank you very much for the support.

Now about the second item, what a pity, but you meant that by default there is no such possibility, but in case of additional customization you believe you can do it then?

Another thing, I noticed that after updating the theme, a text was added above the quantity of products box, can you remove that text? Because it left the add button to the cart disproportionate. See below:

https://gyazo.com/826b742461fff83363026da9026bdd01

I await your next interaction!

Best regards,
Rodrigo M.

#191263 Copied

Rose Tyler

Support staff

April 17, 2018 at 08:28

Hello,

2. It is possible via additional customization.
You can try this code in function.php of child theme https://gist.github.com/BFTrick/4e94862ec64d56164b960aa16701e090
Or contact woocommerce support.
3. I do not see the problem https://prnt.sc/j6allv

Regards

#191296 Copied
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