Rose TylerStaffMarch 13, 2018 at 4:32 pm #188097
Sorry, but theme developers are not responsible for custom code placed in child theme. Often when you contact us the problem is related to your child theme. So, before posting your question enable parent theme and make sure that issue still persists!
We can help you only with issues related strictly to parent theme! Unfortunately, additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy )
If you need help with additional customization of your child theme you can contact WPKraken team and they will help you to sort out.
RegardsRodrigoCustomerMarch 22, 2018 at 8:23 pm #189045
So, there is only one problem, all the changes that were made to the theme son, were accompanied by yourselves, you who helped us in all the changes that I had to do in the theme.
The only changes that I believe I made in the theme son out without needing your help were with the css style.
You can check that only after the last update of the theme to 4.0 or 4.1 that was where you broke this functionality, maybe because the file where the change was made along with you has been updated some line.
Even in this case, can not you help identify the problems? Because now there are only four more problems left.
And of course, I can not help but understand your side, I fully understand the side of you not helping in this matter, because it is outside the scope of your support, but as I said, I did not make any changes without your supervision.
I look forward to your next interaction and thank you in advance for your support and understanding!
Rodrigo M.Rose TylerStaffMarch 23, 2018 at 4:30 pm #189141
Fixed. Please clear cache and check:
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