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SERIOUS PROBLEM - by teetalent - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 7 years, 9 months ago ago by Olga Barlow

  • Avatar: teetalent
    teetalent
    Participant
    July 1, 2016 at 08:42

    Today all the animations of my theme stopped. As you can see at pabloklein.com.br the main banner broke, the t-shirt preview you just can see if you put your mouse there, the top panel doesn’t work more, the “Our factory (modern process)” is small.

    How can I fix this? In 4 hours I have a meeting and I need this website ok agin.

    #132047 Copied Theme version: Xstore
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 1, 2016 at 08:52

    Hello,

    It’s because of js errors, see http://prntscr.com/bndtdy As a rule, it’s related to additional plugins.
    Do you use third-party plugins? Try to disable them one by one find which one made a problem.

    If it does not help, provide, please, admin panel and FTP access.

    Regards

    #132051 Copied
    Avatar: teetalent
    teetalent
    Participant
    July 1, 2016 at 08:56

    I will try now

    Please, contact administrator
    for this information.
    #132052 Copied
    Avatar: teetalent
    teetalent
    Participant
    July 1, 2016 at 09:02

    Didnt work

    With a wordpress login and password, you can fix this?

    #132056 Copied
    Avatar: teetalent
    teetalent
    Participant
    July 1, 2016 at 09:58

    Thank you, Olga!!! Everything is working now, thank you for your support

    #132079 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 1, 2016 at 10:15

    You are welcome!

    Regards

    #132082 Copied
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