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Revolution Slider Not Working After Update

This topic has 10 replies, 3 voices, and was last updated 7 years, 5 months ago ago by Eva Kemp

forbesindustries

Participant

November 4, 2016 at 16:45

I just updated the Revolution Slider plugin and now none of my slides are showing up on the front end. The progress bar is there and the nav circles appear, but the slides are just invisible or blank. I’ve also noticed that “edit slides” area seems to be broken somehow, and all of my slide layers are missing.

#144954 Copied Theme version: 2.9.2 WooCommerce version: 2.6.7

9 Answers

Rose Tyler

Support staff

November 4, 2016 at 17:01

Hello,

As I see it’s working fine. Please see screenshot: https://gyazo.com/77b4859e253a55fa7efdf68ca99e3fd3
Have you resolved the issue?

Regards,
Rose Tyler.

#144956 Copied

forbesindustries

Participant

November 4, 2016 at 23:36

Hello,

No, on my end it is still just a blank spot. Please see screenshot http://imgur.com/hnKe0R1. I have tried on multiple computers with Chrome, Firefox, and Internet Explorer and on my mobile phone; all have the same issue.

#144991 Copied Theme version: 4.6 WooCommerce version: 2.6.7

Eva Kemp

Support staff

November 5, 2016 at 10:29

Hello,

Please provide FTP credentials in private content.

Regards,
Eva Kemp.

#145018 Copied

forbesindustries

Participant

November 7, 2016 at 17:40

Thank you!

Please, contact administrator
for this information.

#145186 Copied Theme version: 4.6 WooCommerce version: 2.6.7

Eva Kemp

Support staff

November 7, 2016 at 19:28

Hello,

You gave us wp-admin credentials, but we need FTP access.
Please contact your hosting provider support and ask them to provide FTP login data.

Thank you.
Regards,
Eva Kemp.

#145194 Copied

forbesindustries

Participant

November 7, 2016 at 19:44

Sorry! Please see private content

Edit: additional info – I’ve noticed an odd thing with the issue that I’m having: when I am logged in as admin the slider appears and seems to be working correctly, but when I view the site as a visitor (i.e. not logged in at all) the slider images won’t appear. Apparently the functionality has something to do with whether or not the user is logged in?

Please, contact administrator
for this information.

#145196 Copied Theme version: 4.6 WooCommerce version: 2.6.7

Eva Kemp

Support staff

November 8, 2016 at 10:46

Hello,

We can’t connect via FTP getting the error:
Error: Could not connect to server
Is the access blocked?
Also we can’t log in to wp-admin panel because of coming soon page. Please disable it or give us correct url to wp dashboard.

Regards,
Eva Kemp.

#145247 Copied

forbesindustries

Participant

November 8, 2016 at 17:27

I have just changed my DNS records so it may take a little time to propagate. I will let you know when the site is accessible.

#145323 Copied

Eva Kemp

Support staff

November 8, 2016 at 20:37

Hello,

Ok, looking forward to your reply.

Regards,
Eva Kemp.

#145348 Copied
Tagged: not working, revolution slider, template, update, woocommerce, wordpress
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