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Responsive text problems - by alice - on WordPress WooCommerce support

This topic has 42 replies, 5 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

Eva Kemp

Support staff

December 7, 2015 at 19:43

Hello,

We can’t connect via FTP.
Seems your server is blocking our IP.
Do you have any Firewall enabled?
Please ask your hosting provider to open access.

Thank you.

Regards,
Eva Kemp.

#103133 Copied

alice

Participant

December 8, 2015 at 13:59

Hello Eva,

I don’t have any firewall enabled, my FTP connection history sad you access my web yesterday 🙂 after that it was in 404 mode… don’t warry about that I have made a backup.

You want try to access now? I am used to change php and access to FTP if there not much code to change I can do it.

As you prefere.

Alice

#103301 Copied

Eva Kemp

Support staff

December 8, 2015 at 15:22

Hello,

Unfortunately we still can’t connect getting the errors:
Error: Connection timed out
Error: Could not connect to server

Please check it with your hosting provider.

Regards,
Eva Kemp.

#103307 Copied

alice

Participant

December 8, 2015 at 15:29

Hello Eva,

Please give me instruction on what code I have to modify. to solve my problems. I will do it.

I have no problem access.

best,

Alice

#103310 Copied

Jack Richardson

Support staff

December 9, 2015 at 09:51

Hello,

Please try to comment the line <meta name="viewport" content="user-scalable=0,<?php if(etheme_get_option('responsive')): ?>width=device-width, initial-scale=1, maximum-scale=2.0<?php else: ?>width=1200<?php endif; ?>"/> in the file wp-content/themes/classico/framework/templates/header.php.

Best regards,
Jack Richardson.

#103466 Copied

alice

Participant

December 9, 2015 at 10:54

Hello Jack,

The code was allready in the header.php file. I have modify the code with this one:

<meta name="viewport" content="user-scalable=yes,<?php if(etheme_get_option('responsive')): ?>width=device-width, initial-scale=1, minimum-scale=0.1, maximum-scale=10.0<?php else: ?>width=1200<?php endif; ?>"/>

Now it works ! I can zoom my website from mobile device ! Thanks !

Can I have a code also for the issue about the text size ?

Best,

Alice

#103475 Copied

alice

Participant

December 9, 2015 at 12:58

Also how can I have this : https://www.8theme.com/demo/woopress/boxed/?page_id=9

Instead of this : http://www.ladebraillee.com/checkout/

Shipping address block under and not nearby billing details.

Thanks,

Alice

#103498 Copied
Jack Richardson

Support staff

December 9, 2015 at 14:36
Hello,

Please add this code in Theme Options > Styling > Custom CSS > Custom CSS for desktop:
```
.woocommerce .col2-set .col-1, .woocommerce-page .col2-set .col-1, .woocommerce .col2-set .col-2, .woocommerce-page .col2-set .col-2 {
    width: 100%;
}
```
I’ve checked text on “Terms and Conditions” page and haven’t seen any issues:
http://storage3.static.itmages.com/i/15/1209/h_1449668180_2514118_f0a1569d17.png

Best regards,
Jack Richardson.
#103514 Copied
alice

Participant

December 9, 2015 at 17:50

Hello Jack,

thanks for the code is working well!

Actually the way you see my terms & condition is not the way I what it to show up on mobile.

I show you :

THIS IS WHAT I WANT : http://www.alicerosignoli.it/wp-content/uploads/2013/01/Screenshot_2015-12-07-15-26-07.png

THIS IS WHAT I DONT WANT: http://www.alicerosignoli.it/wp-content/uploads/2013/01/Screenshot_2015-12-07-15-24-50.png

Best,

Alice

#103578 Copied

Eva Kemp

Support staff

December 10, 2015 at 13:53

Hello,

We’ve also disabled responsive in Visual Composer settings https://gyazo.com/cac817720819bdc4cf92d0717dc41e05 .
Please check your site in mobile device now.

Regards,
Eva Kemp.

#103755 Copied

alice

Participant

December 10, 2015 at 14:22

Thanks Eva,

Unfortunatelly browsers still detect text block and made it “bigger”.

As you can see it happens just in “long” text-blocks. Example : They don’t detect the text in contact page.

Alice

#103768 Copied

Eva Kemp

Support staff

December 10, 2015 at 14:27

Hello,

Are you checking on mobile device or resizing browser window?
Please check on mobiles.

Regards,
Eva Kemp.

#103770 Copied

alice

Participant

December 10, 2015 at 19:01

Hello Eva,

I have chacked on mobile… 2 differents mobile browsers. the problem is still there,

Alice

#103812 Copied

alice

Participant

December 14, 2015 at 13:02

Hello Eva,

I have chacked on mobile… 2 differents mobile browsers. the problem is still there,

Alice

#104131 Copied

Eva Kemp

Support staff

December 14, 2015 at 15:34

Hello,

We are sorry for a long delay. We have forwarded this issue to our developers and will let you know the result as soon as possible.

Regards,
Eva Kemp

#104162 Copied

alice

Participant

December 23, 2015 at 12:28

Hello Eva,

Did you get any news about my issue ?

Best

Alice

#105579 Copied

Eva Kemp

Support staff

December 25, 2015 at 12:21

Hello,

Sorry for a delay.
The issue should be fixed now.
Please check your site and clear cache before.

Regards,
Eva Kemp.

#105798 Copied

alice

Participant

December 28, 2015 at 14:28

Unfortunatelly the issue is still there.

There is a code a can use fot fix it ? I can try to insert it by myself.

Best

Alice

#106004 Copied

alice

Participant

December 29, 2015 at 15:05

https://drive.google.com/open?id=0B1WNE01cstl9ZDJxTlR1ZmtXVlE

#106163 Copied

Eva Kemp

Support staff

December 29, 2015 at 17:27

Hello,

We can’t view the link. Permission is required.
Please open access for us.

Regards,
Eva Kemp.

#106176 Copied
Tagged: problems, responsive, templates, text, woocommerce, wordpress
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