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Products not showing - by rubikmedia - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 9 years, 5 months ago ago by Robert Hall

rubikmedia

Participant

December 2, 2014 at 05:49

Hi there,

I´m having some issues with products not displaying.
I set up my menu adding product categories (bras, bathing suits, dresses) but when I click in the name of the category, page returns the following error:

Fatal error: Class ‘jwOpt’ not found in /nfs/c01/h14/mnt/4244/domains/latallaperfecta.com.mx/html/wp-content/themes/goodstore/woocommerce.php on line 11

Can you advice please?

Thanks in advance,

Please, contact administrator
for this information.

#27572 Copied

7 Answers

Robert Hall

Support staff

December 2, 2014 at 08:23

Hello,

As I see you have a lot of plugin. Try to disable one by one and check your site.

Regards,
Robert Hall.

#27582 Copied

rubikmedia

Participant

December 3, 2014 at 02:07

Well, I disabled all plugins not related to your theme and it´s still not working.
How I am supposed to have an online store if I can´t show the products?

Second question, how can I add custom sizes to each product?

Thanks,

#27780 Copied

Eva Kemp

Support staff

December 3, 2014 at 12:21

Hello,

Please update the theme to the latest 1.5.1 version and check your site after that:
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”).

Regards,
Eva Kemp.

#27830 Copied

rubikmedia

Participant

December 4, 2014 at 21:43

I updated the theme to Latest Version 1.5.1 – November 29, 2014 and still happens.

I can´t go on if the main feature of the website doesn´t work.

Please advice.

Thanks,

#28149 Copied

Eva Kemp

Support staff

December 5, 2014 at 14:40

Hello,

Please provide us with FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#28285 Copied

rubikmedia

Participant

December 5, 2014 at 18:49

Hi Eva,

Please find credentials attached.

Thanks,

Please, contact administrator
for this information.

#28334 Copied

Robert Hall

Support staff

December 6, 2014 at 08:26

Hello,

As I see you don’t have updated theme to the latest version. It must be v. 1.5.1.
Also you have some other installed theme. This can cause conflict between themes. You need to remove them.
And you forgot to provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#28359 Copied
Tagged: not showing, products, solution, themes, woocommerce, wordpress
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