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  Roxana

  Participant

  July 20, 2018 9:41 am

  Hi,
  We have added products with the woocommerce add-on of the WPBakery page builder to our blog pages but some products have the “add to cart” missing:
  https://www.sepai.eu/butylene-glycol/
  https://www.sepai.eu/5-ways-to-minimize-pores-at-home/
  It’s weird as is only on some products, and only in english, in spanish it’s ok, could you please help to find out what could be happing?
  Thanks in advance,
  Best regards,
  Roxana.

  Site URL: hidden

  Theme version: Royal Theme 4.6

  WooCommerce version: 3.4.3

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  Rose Tyler

  Support staff

  July 20, 2018 9:53 am

  Hello,

  Please check if you have the same problem with default WC theme (Storefront).

  Regards

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  Roxana

  Participant

  July 20, 2018 10:29 am

  Hello Rose,
  Thank you for your quick reply, using the storefront theme the buttons appeared normally.
  What could be happening?
  Best regards,

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  Rose Tyler

  Support staff

  July 20, 2018 10:38 am

  Hello,

  Please provide us with temporary wp-admin access so we can take a closer look.

  Regards

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  Roxana

  Participant

  July 20, 2018 10:45 am

  Hello Rose,
  Sure, here yo have it.
  Thank you,
  Best regards

  Site URL: hidden

  

  Content is visible for topic creator and
  support staff only.

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  Rose Tyler

  Support staff

  July 20, 2018 11:01 am

  Hello,

  This problem occurs only on products without short description content http://prntscr.com/k8sxqp Likely it relates to your changes is child theme files. To be sure that it is caused by custom changes, you need to activate parent theme on site and check.
  Please add short description for all products or check changes that were done in child theme.

  Regards

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