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Problem Theme Update and Visual Composer

This topic has 87 replies, 17 voices, and was last updated 9 years, 2 months ago ago by Robert Hall

Rosario

Participant

January 20, 2015 at 20:16

login e pw correct.

port 21

#35532 Copied

Eva Kemp

Support staff

January 20, 2015 at 22:09

Hello @inetb italia,

We’re still getting this error:

Response: 331 User 1363644@aruba.it OK. Password required
Command: PASS ************
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server

Please check if you typed host, login and password correctly. Are you able to connect to FTP with those credentials?

Thank you.
Regards,
Eva Kemp.

#35552 Copied

hollysnails

Participant

January 20, 2015 at 22:57

Hello ive updated the visual composer on my website and the images in the mobile version disappeared. when i did. i updated via the email link, but now i have no images on the mobile version.

http://tnstriperfishing.com

Please, contact administrator
for this information.

#35558 Copied

cspoda

Participant

January 20, 2015 at 23:28

Hello,

I also need an updated version of Visual Composer and the Addons – can you please email them to me at the email address below?

Thanks!
Caitlin

Please, contact administrator
for this information.

#35562 Copied

Eva Kemp

Support staff

January 20, 2015 at 23:31

Hello @cspoda,

The plugins have been sent.
Please check your email address.

Thank you.
Regards,
Eva Kemp.

#35565 Copied

cspoda

Participant

January 20, 2015 at 23:38

Thanks for the super fast response, Eva!

#35566 Copied

Eva Kemp

Support staff

January 20, 2015 at 23:42

Hello @cspoda,

You’re welcome.

Regards,
Eva Kemp.

#35567 Copied

cspoda

Participant

January 20, 2015 at 23:48

Eva –

Sorry, one quick question.

I am updating via FTP and see where to replace the js_composer file in wp-content/plugins/js_composer,
but where should I put the Ultimate_VC_Addons file?

Thanks!

#35568 Copied

Eva Kemp

Support staff

January 21, 2015 at 00:19

Hello @cspoda,

What theme version are you using? Is it Royal or Legenda?
If you’re using Legenda you don’t need upload Ultimate VC Addons. It’s required only for Royal theme.

Thank you.
Regards,
Eva Kemp.

#35690 Copied

cspoda

Participant

January 21, 2015 at 00:21

I’m using Legenda so that makes sense! Thanks!

#35692 Copied

Eva Kemp

Support staff

January 21, 2015 at 00:23

Hello @cspoda,

You’re welcome.

Regards,
Eva Kemp.

#35694 Copied

Rosario

Participant

January 21, 2015 at 15:30

at the time I write are entered in ftp.
I repeat credentials

Please, contact administrator
for this information.

#36060 Copied

Robert Hall

Support staff

January 21, 2015 at 16:34

Hello @inetb italia,

Did you tried sign in to FTP with that credentials? Because we can’t do this.

Regards,
Robert Hall.

#36168 Copied

alsacs

Participant

January 21, 2015 at 18:37

Hello, Since update 2.5 I cannot see some pages.
seems that it because I need an update of Visuel composer

cane you give me a purchase code for thi plugin to get the updates automtically

thank you

or the last update …

Please, contact administrator
for this information.

#36298 Copied

Robert Hall

Support staff

January 21, 2015 at 18:55

Hello @alsacs,

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#36301 Copied

alsacs

Participant

January 21, 2015 at 19:58

thank you
but I had this message when updating the Visual composer plugin :
Fatal error: Out of memory (allocated 33292288) (tried to allocate 2048 bytes) in /homepages/39/d296180926/htdocs/wp-includes/pomo/mo.php on line 218

can you help ?

#36309 Copied

Robert Hall

Support staff

January 21, 2015 at 20:05

Hello,

Please ask your host to increase memory_limit.

Regards,
Robert Hall.

#36310 Copied

Trendyfeel

Participant

January 21, 2015 at 23:04

Hi, I have watched the video about how to update the legenda theme and tried many times through Fileziler without success. Can you please advise what went wrong at the backend? This happened before. I reported the issue and you got it fixed upon update from 2.2 to 2.3. I would really hope to know what to do so that I wouldn’t need to bother you for the same issue in the future.Many thanks.

#36360 Copied

Eva Kemp

Support staff

January 22, 2015 at 00:48

Hello @Trendyfeel,

Please describe what issues you’re experiencing during update.
Could you please provide us with FTP and wp-admin panel credentials in Private Content?
We’ll try to update the theme for you.

Thank you.
Regards,
Eva Kemp.

#36371 Copied

hollysnails

Participant

January 22, 2015 at 15:57

thanks here is both my ftp and wp-admin

Please, contact administrator
for this information.

#36581 Copied
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