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Problem Theme Update and Visual Composer

This topic has 87 replies, 17 voices, and was last updated 9 years, 2 months ago ago by Robert Hall

Robert Hall

Support staff

January 13, 2015 at 08:43

Hello romthis,

I’ve sent you latest version of Visual Composer plugin. Check your email address.

Regards,
Robert Hall.

#33104 Copied

Robert Hall

Support staff

January 13, 2015 at 08:47

Hello magicodry,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

I’ve sent you latest version of Visual Composer and Ultimate VC Addons plugins to your email address. Check it.

Regards,
Robert Hall.

#33106 Copied

RBInspyred

Participant

January 14, 2015 at 13:43

Hello Eva,

i would like an update on vc add-ons plugin, since the advanced carousel doesn’t seem to work. I would like to recieve them by mail if possible.

Please, contact administrator
for this information.

#33416 Copied

Eva Kemp

Support staff

January 14, 2015 at 15:21

Hello @RBInspyred,

Could you please clarify? Do you need Visual Composer or Ultimate VC Addons plugin?
What theme are you using?

Thank you.
Regards,
Eva Kemp.

#33440 Copied

Rosario

Participant

January 14, 2015 at 17:42

news?

#33482 Copied

Eva Kemp

Support staff

January 14, 2015 at 17:51

Hello @inetb italia,

You were asked the following in the previous post:

Hello inetb italia,

Please provide us with wp-admin and FTP credentials in Private Content and we help you with updating or send us email address and we send you the latest plugin.

Regards,
Robert Hall.

Thank you.
Regards,
Eva Kemp.

#33485 Copied

Rosario

Participant

January 15, 2015 at 09:26

hi, I have not yet received a response.
thank you

#33552 Copied

Robert Hall

Support staff

January 15, 2015 at 09:55

Hello @inetb italia,

Sorry, but your FTP credentials aren’t correct. Please provide the correct ones and we’ll help you with updating.

Regards,
Robert Hall.

#33553 Copied

Ann Sanicola

Participant

January 15, 2015 at 22:03

I also need the VC update. Thanks in advance. Using Legenda.

Please, contact administrator
for this information.

#33761 Copied

Eva Kemp

Support staff

January 15, 2015 at 23:05

Hello @Ann Sanicola,

The VC plugin has been sent to your email address.
Please check it.

Thank you.
Regards,
Eva Kemp.

#33779 Copied

Ann Sanicola

Participant

January 16, 2015 at 20:27

Got it. Thanks so much!

#33930 Copied

Eva Kemp

Support staff

January 16, 2015 at 22:06

Hello @Ann Sanicola,

You’re welcome.

Regards,
Eva Kemp.

#33945 Copied

Rosario

Participant

January 17, 2015 at 18:38

resend credentials

Please, contact administrator
for this information.

#34039 Copied

Eva Kemp

Support staff

January 19, 2015 at 11:47

Hello @inetb italia,

The FTP credentials are incorrect.
We’ve sent VC new version to your email address that you used for registration on the forum.
Please check it.

Thank you.
Regards,
Eva Kemp.

#34147 Copied

Rosario

Participant

January 19, 2015 at 17:52

I upgraded Visual Composer.
There remains the problem of the language in the shop pages.

FTP credentials are correct, however resend them to you

Please, contact administrator
for this information.

#34504 Copied

hollysnails

Participant

January 19, 2015 at 18:09

helo, ive updated the visual composer and the images on the mobile device are not showing, and the 123 next page under the grid posts are not working to go to the next page, in the shortcode inside visual composer for next page,

Please, contact administrator
for this information.

#34560 Copied

Robert Hall

Support staff

January 19, 2015 at 18:12

Hello @hollysnails,

Please provide us with wp-admin and FTP credentials in Private Content as well.

Regards,
Robert Hall.

#34566 Copied

Eva Kemp

Support staff

January 19, 2015 at 18:22

Hello @inetb italia,

Sorry, but we’re getting an error when trying to connect to FTP:
Response: 530 Login authentication failed

Are login and password correct?
What FTP port are you using?

Thank you.
Regards,
Eva Kemp.

#34591 Copied

RBInspyred

Participant

January 20, 2015 at 17:30

Hello Eva,

im working with the Royal theme and would like to recieve the Visual Composer and Ultimate VC Addons plugin update.

thanks in advance, with kind regards.

#35490 Copied

Eva Kemp

Support staff

January 20, 2015 at 18:33

Hello @RBInspyred,

The plugins have been sent to your email address.
Please check it.

Regards,
Eva Kemp.

#35508 Copied
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