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Problem Theme Update and Visual Composer

This topic has 87 replies, 17 voices, and was last updated 10 years, 10 months ago ago by Robert Hall

Rosario

Participant

January 24, 2015 at 18:59

I assure you that the credentials are correct. (if you have the message on the certificate you can give the ok).
If you can not, I explain step by step what can I do to fix it?

thank you

#36928 Copied

Eva Kemp

Participant

January 26, 2015 at 16:04

Hello @inetb italia,

Could you please provide us with access to your hosting control panel to be able to view File Manager?

Thank you.
Regards,
Eva Kemp.

#37081 Copied

Rosario

Participant

January 27, 2015 at 09:39

attention errata.

The credentials are correct that I send you these.
sorry

Please, contact administrator
for this information.

#37249 Copied

Eva Kemp

Participant

January 27, 2015 at 10:58

Hello @inetb italia,

Are you unable to give us access to your hosting control panel to be able to view File Manager?
We need to look at your file, but can’t connect via FTP, so please give us access to File Manager in the hosting control panel.

Thank you.
Regards,
Eva Kemp.

#37291 Copied

Rosario

Participant

January 27, 2015 at 13:04

here they are

Please, contact administrator
for this information.

#37340 Copied

Eva Kemp

Participant

January 27, 2015 at 17:02

Hello @inetb italia,

I’ve checked the translation file it_IT.po in wp-content/themes/legenda/languages and there are some words that are not translated including the ones you mentioned.
So please check the file and translate other words.

Thank you.
Regards,
Eva Kemp.

#37434 Copied

Rosario

Participant

January 29, 2015 at 00:01

Hello Eva
file it_IT.po I translated the most part, but I do not find ADD TO CART shipping and the entire frame of the coupon. Where do I find them to be able to complete the translation?
Page shop / woman / sunglasses
page cart
page checkout

#38032 Copied

Eva Kemp

Participant

January 29, 2015 at 00:50

Hello @inetb italia,

You need also make translation in the file woocommerce-it_IT.po in wp-content/plugins/woocommerce/i18n/languages directory.

Thank you.
Regards,
Eva Kemp.

#38033 Copied

BrownLeopard

Participant

January 30, 2015 at 11:47

Hello,
my visual composer doesn’t work, please could you help me? I am not able to make some changes in my template 🙁

Login in private content, thank you so much,
kristyna

Please, contact administrator
for this information.

#38387 Copied

Robert Hall

Participant

January 30, 2015 at 12:11

Hello,

Please provide us with wp-admin access in Private Content as well.

Regards,
Robert Hall.

#38389 Copied

alsacs

Participant

January 30, 2015 at 17:23

d

#38465 Copied

Eva Kemp

Participant

January 30, 2015 at 18:56

Hello @alsacs,

Could you please describe your question?

Thank you.
Regards,
Eva Kemp.

#38472 Copied

BrownLeopard

Participant

February 1, 2015 at 18:54

Hi Robert,
I already did! It was attached to my previous message..? So once again – login to my admin + FTP is in private content. I need your help with visual composer, it doesn’t work.

Thank you for your help,
Kristyna

Please, contact administrator
for this information.

#38634 Copied

srewebso

Participant

February 2, 2015 at 00:11

Also need help with visual composer, seen as on your plugins download page the download to the latest version always breaks and only downloads 1.1mb?

I would like the full download to the VC but you can also take my FTP and WP details to change yourself

Thanks

Please, contact administrator
for this information.

#38648 Copied

Eva Kemp

Participant

February 2, 2015 at 10:49

Hello @srewebso,

FTP credentials are incorrect.
Please check them and provide us with the correct ones.

Thank you.
Regards,
Eva Kemp.

#38711 Copied

Eva Kemp

Participant

February 2, 2015 at 10:51

Hello @BrownLeopard,

You didn’t provide username to wp-admin panel.
Please write it in private content.

Thank you.
Regards,
Eva Kemp.

#38712 Copied

BrownLeopard

Participant

February 2, 2015 at 10:53

Oh I am sorry, now it should be OK 😉

Please, contact administrator
for this information.

#38713 Copied

Eva Kemp

Participant

February 2, 2015 at 14:51

Hello @BrownLeopard,

You understood the previous message incorrectly.
You gave us full access to FTP account, but missed username for wp-admin panel, you provided only the password. So please provide us with username to wp-admin panel as well.

Thank you.
Regards,
Eva Kemp.

#38822 Copied

BrownLeopard

Participant

February 2, 2015 at 14:54

Is this what you need?

Please, contact administrator
for this information.

#38823 Copied

Eva Kemp

Participant

February 2, 2015 at 16:28

Hello @BrownLeopard,

Yes, but what is the username? I tried to use login as “admin” and the password you provided but got an error “Username or password incorrect”.
Please write what username (login) we should use to be able to access wp-admin panel.

Thank you.
Regards,
Eva Kemp.

#38861 Copied

BrownLeopard

Participant

February 2, 2015 at 16:31

Ah! Now i see – details in private

Please, contact administrator
for this information.

#38863 Copied

Robert Hall

Participant

February 2, 2015 at 16:46

Hello @BrownLeopard,

Please update your theme, WordPress and plugins to the latest version.
Don’t forget to make backup your site before updating.
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
If issue will persist then contact us again.

Regards,
Robert Hall.

#38867 Copied

Eva Kemp

Participant

February 2, 2015 at 16:46

Hello @BrownLeopard,

Thank you for the login details.
As I see you’re using old theme version as well as required plugins.
Please update them and WordPress too.
You can get the plugins at this link:
https://www.8theme.com/download-plugins/

How to update theme is shown in this video tutorial.

Don’t forget to create back up of your files and database before update.

Thank you.
Regards,
Eva Kemp.

#38868 Copied

BrownLeopard

Participant

February 2, 2015 at 20:45

So I did all mentioned things – updated theme, updated plugins but STILL it doesn’t work and I lost my home page slider 🙁 This I am able to re-edit, but I don’t know how to make Visual Composer work.

Thank you for your prompt help,
Kristyna

#38972 Copied

Eva Kemp

Participant

February 3, 2015 at 10:52

Hello @BrownLeopard,

I’ve updated Revolution Slider and Visual Composer plugins.
Please check it now.

Thank you.
Regards,
Eva Kemp.

#39077 Copied

BrownLeopard

Participant

February 3, 2015 at 10:53

It is WORKING!!!

Thank you so much & have a great day!
Kristyna

#39078 Copied

Robert Hall

Participant

February 3, 2015 at 10:56

Hello @BrownLeopard,

You’re welcome!
If you have any questions don’t hesitate to contact us.

Regards,
Robert Hall.

#39082 Copied
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