Popup newsletter not showing when it should be displayed within 1sec

This topic has 8 replies, 3 voices, and was last updated 1 year, 2 months ago ago by Rose Tyler

  • Avatar: mariangio
    mariangio
    Participant
    December 22, 2022 at 01:13

    Hi
    I have followed your tutorial to create a popup with Xstore with adding a static block but the popup is not showing.
    Could you please help to explain what is the issue. Here in the private content the video to show you what I did. Thanks!

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 22, 2022 at 06:00

    Hello, @mariangio,

    The issue appears because you didn’t add the “Newsletter” widget in the header of your site. I have added it and your issue is resolved now. See the image: https://postimg.cc/21rN3qkx and check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: mariangio
    mariangio
    Participant
    December 22, 2022 at 13:13

    Thanks so much! Can I ask you how to remove the space on top of the picture of the popup? I have set all margins and padding to 0 and not sure where it comes from.
    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2022 at 14:28

    Hello,

    Could you provide temporary wp-admin access?

    Regards

    Avatar: mariangio
    mariangio
    Participant
    December 22, 2022 at 15:14

    sure. Here it is.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2022 at 15:19

    Please check now. I’ve re-saved Theme Options.

    Regards

    Avatar: mariangio
    mariangio
    Participant
    December 22, 2022 at 15:24

    perfect. Thanks. Can you explain to me what you did? Like that, I would know next time. Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2022 at 15:53

    I’ve edited and saved – https://prnt.sc/lv3roBXDQzvr

    Regards

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