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New install Blank screen after activiating

This topic has 31 replies, 4 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

Eva Kemp

Support staff

September 30, 2014 at 15:17

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#17651 Copied

paulinskip

Participant

September 30, 2014 at 15:50

Hi

Please, contact administrator
for this information.

#17659 Copied

Eva Kemp

Support staff

October 1, 2014 at 15:42

Hello,

Sorry, but we are unable to connect via FTP as the credentials are incorrect.
Please check them. Also please specify what port you’re using.

Thank you.
Regards,
Eva Kemp.

#17834 Copied

paulinskip

Participant

October 2, 2014 at 10:22

sorry 3rd time lucky 🙂

Please, contact administrator
for this information.

#17924 Copied

Eva Kemp

Support staff

October 2, 2014 at 14:06

Hello,

The problem was with your .htaccess file. I’ve commented the line SetEnv DEFAULT_PHP_VERSION 5 and Royal theme has been installed successfully.
Please note using our theme you must have php version not less than 5.3 version.

Thank you.
Regards,
Eva Kemp.

#17957 Copied

paulinskip

Participant

October 2, 2014 at 14:07

HUGE thanks for your help!!!! 🙂

Father Christmas will be pleased 🙂

#17958 Copied

paulinskip

Participant

October 2, 2014 at 14:20

Hi

Sorry the backend is working but the front end is completely blank 🙁

I’ve tried installing the recommended plugin but it comes up with an error.

#17966 Copied

paulinskip

Participant

October 2, 2014 at 15:48

ok there seems to be a problem with the site and safari, it appears on chrome but not safari

#17984 Copied

Eva Kemp

Support staff

October 2, 2014 at 16:05

Hello,

I’ve installed the plugins manually.
Please check your site now and clear browser cache before.

Regards,
Eva Kemp.

#17987 Copied

paulinskip

Participant

October 3, 2014 at 09:05

Hi

Me again 😀

One final problem….(sorry) the visual editor thing only work as the frontend editor and doesn’t work on the actual page, this is fine for editing but it makes it tricky to add/move sections etc.

I’ve tried deactivating/activating etc but without any luck.

it shows lots of code and short code but no actual visual editor.

thanks again

#18121 Copied

Eva Kemp

Support staff

October 3, 2014 at 14:02

Hello,

I’ve checked VC editor with default WordPress theme and it’s not working there too. So the issue isn’t related to our theme.
Try to deactivate all 3rd-party plugins and check VC again as there may be incompatibility between some plugins.

Thank you.
Regards,
Eva Kemp.

#18197 Copied
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