Lots of erros installing the Xstore theme

This topic has 83 replies, 4 voices, and was last updated 4 years, 2 months ago ago by Olga Barlow

  • Avatar: mch
    mch
    Participant
    December 17, 2019 at 15:41

    social media icon doesnt shoe up in mobile version, how can I fix this? Thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 17, 2019 at 15:43

    Hello,

    Have you watched our video https://gyazo.com/75ff090c1be82b930dfc2c3191292b47 ?
    You can edit the Revolution slider from the backend only. Please, read Revolution slider documentation attentively, watch their video tutorials for better understanding.

    Regards

    Avatar: mch
    mch
    Participant
    December 17, 2019 at 15:49

    How can I get rid of this part? https://gyazo.com/9dd33e34126fa2f0f7bfed9e43b369f3/draw

    It seems it comes with Instagram in widget, not sure.

    Avatar: mch
    mch
    Participant
    December 17, 2019 at 15:53

    About the contact form: This is my setting, I dont receive emails (test)

    https://gyazo.com/0fe96934098a42cd7198c73fb200a089

    Avatar: mch
    mch
    Participant
    December 17, 2019 at 16:22

    Hi, how can I arrange this on my home page ? it was not in the setting I imported,
    https://gyazo.com/7c439a3241cea2a4844140b46c9f0f14

    Avatar: mch
    mch
    Participant
    December 17, 2019 at 16:30

    I recieved the email but like this : https://gyazo.com/ef611e25390f2979e3ba27bf0dc94035/draw I need to see text I entered but I dont

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 17, 2019 at 17:23

    Hello,

    Please, don’t post a lot of questions without numeration because we could miss something.
    It would be much appreciated if you post your questions in ordered list 1)… 2) … etc.

    1) How can I get rid of this part? – Go to Static Blocks and edit footer static block. Watch video tutorial on how to create footer using Static blocks https://youtu.be/gY-x4m47Duo
    2) Read Contact Form 7 docs to get answer to your question https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/ or contact them on the support forum if server settings are ok and server mail log is empty but you still have issues with this https://wordpress.org/support/plugin/contact-form-7/
    3) Go to Pages > edit your front page > edit section that you show on the screenshot according to your needs (change elements at all or just edit element settings to change the products to show)
    4) Please, follow the Contact form 7 documentation, you have a link to the docs in the email settings area if you check it http://prntscr.com/qc4xaf Add the shortcodes of the fields that you used in your contact form to necessary areas if you want to get them. Or watch video tutorials for the Contact form 7.

    Regards

    Avatar: mch
    mch
    Participant
    December 17, 2019 at 18:46

    problem solved

    Avatar: mch
    mch
    Participant
    December 17, 2019 at 19:51

    Contact form issue:

    Hi, I have read all contact form Doc,

    1- I didn’t detect anything which solves my problem?
    2- why there are 2 contact form in the Template: https://gyazo.com/e09412ea953db533d74b702cf5a08512 is this needed? which one the system is using?
    3- What email address should I use? in To and From: Is this correct? https://gyazo.com/4e61ac43b8dd2a8207702972024a8348 I couldnt find any documentation on this
    4- The subject filed, name field in my email test are empty it: https://gyazo.com/b47d110e0b9e84b201377d3340e9e2c5

    If this from comes with Xstore the setting should be set in a way that works, I didnt work for me from beginning, will you please have a look at this case? Im clue less. Thank you

    Avatar: mch
    mch
    Participant
    December 17, 2019 at 21:12

    I managed to finally fix the form but I had to do the whoooooole email tags, it was all wrong. Guys this should come already set in the template.

    Avatar: mch
    mch
    Participant
    December 17, 2019 at 21:33

    There is a flash light on top header when I change the pages : https://gyazo.com/fd837b2305d731f4ca739b7f95d2f8dc what causes that? how can I fix it? Thanks

    Avatar: mch
    mch
    Participant
    December 18, 2019 at 01:00

    Header Banner:
    How can I edit the text? https://gyazo.com/adecf63ed0968d90086e39a06589fd94

    Avatar: John Holden
    John Holden
    Support staff
    December 18, 2019 at 06:35

    Hi,

    https://prnt.sc/qcd5h7

    Regards,
    Hung PD

    Avatar: mch
    mch
    Participant
    December 18, 2019 at 10:39

    There is a flash light on top header when I change the pages : https://gyazo.com/fd837b2305d731f4ca739b7f95d2f8dc what causes that? how can I fix it? Thanks

    Avatar: mch
    mch
    Participant
    December 18, 2019 at 10:53

    Hi, how can I back up the files and setting for future, so if something happens I can easily upload the files? Thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 18, 2019 at 12:11

    Hello,

    5) Try to add the code below to Custom CSS to fix the header flashing

    .cart-widget-show #header.sticky[data-type="smart"]:not(.sticky-on) > [class*=header-wrapper] {
        animation: fadeIn .3s ease-in-out;
    }
    #header.sticky[data-type="smart"]:not(.sticky-on) > [class*=header-wrapper] {
        animation: none;
    }

    6) Contact your hosting provider to make scheduled backups of all your files and DB.

    Regards

    Avatar: mch
    mch
    Participant
    December 18, 2019 at 20:06

    Hi, I couldnt find right place to add the codes above, will you please help me? Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2019 at 08:18

    Hello,

    Theme Options > Theme Custom CSS > Global custom CSS.

    Regards

    Avatar: mch
    mch
    Participant
    December 20, 2019 at 15:24

    Hi How can add HTML tag into the section of your site’s index.html file to claim my pinterest website? or should I Upload HTML file
    it to website’s root directory? which one works better? Thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 20, 2019 at 15:38

    Hello,

    You are using WordPress, what index.html are you talking about? XStore is WordPress theme it uses PHP, JS and CSS files, it’s not HTML theme. If you need to add any custom script to before head section or in footer you can use Insert headers and Footers plugin.

    If you need to add some piece of simple HTML code (without scripts or PHP) to your pages you can use either page content editor and Raw HTML element or footer widgets or footer Static block depending on the place where exactly you need to show that HTML.

    Regards

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