Return to previous page

Home URL Connection - by Su Flo - on WordPress WooCommerce support

This topic has 32 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

Su Flo

Participant

September 8, 2017 at 11:58

Please, contact administrator
for this information.

#171933 Copied

Rose Tyler

Support staff

September 8, 2017 at 12:11

Hello,

Unfortunately, I do not see public_html folder http://prntscr.com/gimbc6
Please check.

Regards

#171935 Copied

Su Flo

Participant

September 8, 2017 at 14:00

Hi Rose,

Path is in the private content box.

Hope this works.

Kind Regards, Su Flo.

Please, contact administrator
for this information.

#171951 Copied

Rose Tyler

Support staff

September 8, 2017 at 14:35

Please try to connect to FTP with access that you provided because, as you may see on screenshot from previous message, there is not public_html folder.

Regards

#171956 Copied

Su Flo

Participant

September 8, 2017 at 16:05

Hi Rose, Does this help? This is what our hosting providers have said:

In Private Contents.

Please, contact administrator
for this information.

#171966 Copied

Olga Barlow

Support staff

September 8, 2017 at 17:41

Hello,

Have you made any changes in template files? I have reinstalled theme with native files and menu works fine. Tried to add the menu item and still everything fine.

Regards

#171981 Copied

Su Flo

Participant

September 8, 2017 at 18:23

Hi Olga,

Haven’t made any changes at all as we’ve been waiting for you to get into the FTP. Could we ask, what changes were made please?

Only changes we have made have been image additions and changing of headings in visual composer.

One thing we have noticed however, since connecting the front home slider to the home page as it should be, it takes quite a while for the home page to load and the screen seems to jump.

Would it be possible to take a look please.

Look forward to your advice.

Kind Regards, Su Flo.

#171984 Copied

Olga Barlow

Support staff

September 11, 2017 at 12:46

Hello,

I’m not sure about changes but I just reupload theme and everything works fine.
I don’t see any jumping. It takes time to load the slider image, you may try to optimize them using https://tinypng.com/ but don’t see jumping.

Regards

#172110 Copied

Su Flo

Participant

September 12, 2017 at 14:17

Hi Olga,

Hope you can help but once again, our main menu items are not working which is a concern. Could you please advise.

Kind Regards, Su Flo.

Website in private contents

Please, contact administrator
for this information.

#172236 Copied

Rose Tyler

Support staff

September 12, 2017 at 14:33

Hello,

Please check now.

Regards

#172244 Copied

Su Flo

Participant

September 12, 2017 at 14:52

Hi Rose,

Seems fine now, thank you. What was the problem as this is the second time this has happened within the last few days.

Also, have you managed to take a look to help us with the Xstore theme pages we want to connect to our menu items. We can’t seem to find where in WP pages we can connect, for example, modern process as our collections page. It looks like we have successfully imported the Xstore page themes. Hope you can help please as this will be a major step for us.

Kind Regards, Su Flo.

#172249 Copied

Rose Tyler

Support staff

September 13, 2017 at 12:32

Hello,

It was a strange problem with the menu, I simply reupload /framework/walkers.php file from the latest theme archive.
Please read reply in this topic https://www.8theme.com/topic/template/#post-172317

Regards

#172318 Copied
1 2

Viewing 32 results - 21 through 32 (of 32 total)