Global Product Search seems to be not working

This topic has 5 replies, 2 voices, and was last updated 1 week, 5 days ago ago by Tony Rodriguez

  • Avatar: enduratex@gmail.com
    Enduratex
    Participant
    April 6, 2026 at 01:45

    Hello,

    We’ve been trying for about a week to figure out how or why, basic search functionality seems to always fail to find any pages or products for common terms and especially for any of our real product names.

    We scoured through your documentation, all XStore Theme Options & Custom Settings that relate in any way to search, as well as very carefully reviewed all of the Header => Search Icon => settings in Elementor.

    Would like to request help with getting the default / built-in search to “at least” find common product names?

    Thank You in Advance

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    4 Answers
    Avatar: enduratex@gmail.com
    Enduratex
    Participant
    April 6, 2026 at 02:23

    Hello,
    I wanted to add a few extra notes to the ticket based on more extensive testing.
    While the popup search form AJAX search always returns “no results found”,
    if you hit enter and go to the actual search results page, I noted the URL:

    https://enduratex.site/?product_cat=0&s=ALPACA&et_search=true&post_type=product

    If I manually remove only the last attribute: &post_type=product
    Then search functionality immediately works just fine.

    The problem here seems to be with how XStore Search is handling search request arguments and parameters.
    I have no idea why very clearly named products cannot be found, but they ARE found, when that last argument is removed.

    Thank You

    Avatar: enduratex@gmail.com
    Enduratex
    Participant
    April 6, 2026 at 04:25

    UPDATE 2:

    After extensive debugging I found that the entire problem was the “Catalog Visibility” option for all of our products.
    Having updated that setting globally to “Catalog and Search” the problem is now solved.
    Thank for any time spent on this ticket… but we can consider to be closed.

    Avatar: enduratex@gmail.com
    Enduratex
    Participant
    April 6, 2026 at 04:25

    Thanks for the support! My topic “Global Product Search seems to be not working” has been successfully resolved.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 6, 2026 at 04:25

    Dear Enduratex,

    It’s great having you in our WordPress & WooCommerce community!

    Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

    Together, we grow stronger with every release.

    Topic closed.
    The 8Theme Team

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