Customize is not working and a lot of js errors on console

5 replies3 participantsUpdated by Robert Hall

  • Avatar: ruikowski
    ruikowski
    Participant

    Hey
    I have a problem after the last update. Customize doesn’t load at all. Google console shows a lot of js errors. I disabled all other plugins but the problem persists. The problem disappears when Xstore Core is turned off. Then the customize works and the console does not show any errors.

    https://prnt.sc/y9oiz5

    #272310 Copied Theme version: 7.2.4.1

    5 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Contact your hosting provider and ask about the server error log.
    Provide us with URL of your site, temporary wp-admin, and FTP access.

    Regards

    #272325 Copied
    Avatar: ruikowski
    ruikowski
    Participant

    Ok im sending wp-admin access

    Please contact administrator
    for this information.
    #272350 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    It seems to work fine – https://prnt.sc/ya1una

    Regards

    #272352 Copied
    Avatar: ruikowski
    ruikowski
    Participant

    For me is not working on both browsers (safari and chrome)
    https://prnt.sc/yaabbh

    #272375 Copied
    Avatar: Robert Hall
    Robert Hall
    Participant

    Hi

    We have again check your website console is clear and site is working absolutely fine.
    https://prnt.sc/yd3b6f
    We will recommend you kindly remove your browser cache and then test the site.

    #272478 Copied

Want to reply? Log in, or register with your ThemeForest purchase code, to reply to this topic.

Login / Register