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Customize is not working and a lot of js errors on console

This topic has 6 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Robert Hall

  • Avatar: ruikowski
    ruikowski
    Participant
    February 4, 2021 at 13:30

    Hey
    I have a problem after the last update. Customize doesn’t load at all. Google console shows a lot of js errors. I disabled all other plugins but the problem persists. The problem disappears when Xstore Core is turned off. Then the customize works and the console does not show any errors.

    https://prnt.sc/y9oiz5

    #272310 Copied Theme version: 7.2.4.1
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 4, 2021 at 13:59

    Hello,

    Contact your hosting provider and ask about the server error log.
    Provide us with URL of your site, temporary wp-admin, and FTP access.

    Regards

    #272325 Copied
    Avatar: ruikowski
    ruikowski
    Participant
    February 4, 2021 at 15:11

    Ok im sending wp-admin access

    Please contact administrator
    for this information.
    #272350 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 4, 2021 at 15:17

    It seems to work fine – https://prnt.sc/ya1una

    Regards

    #272352 Copied
    Avatar: ruikowski
    ruikowski
    Participant
    February 4, 2021 at 16:31

    For me is not working on both browsers (safari and chrome)
    https://prnt.sc/yaabbh

    #272375 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 5, 2021 at 07:54

    Hi

    We have again check your website console is clear and site is working absolutely fine.
    https://prnt.sc/yd3b6f
    We will recommend you kindly remove your browser cache and then test the site.

    #272478 Copied
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