Font doesn't appear on safari browser vs firefox

This topic has 12 replies, 4 voices, and was last updated 4 years, 1 month ago ago by John Holden

  • Avatar: boobeeboo
    boobeeboo
    Participant
    January 30, 2020 at 04:31

    Any idea why the font doesn’t appear on safari vs firefox?

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2020 at 08:15

    Hello,

    Please describe the problem in more details with screenshots.
    You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html
    Also, provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: boobeeboo
    boobeeboo
    Participant
    February 4, 2020 at 03:10

    Hi, the font should be Raleway but it appears as Times New Roman I believe. On safari desktop and mobile. Firefox is fine.

    Please contact administrator
    for this information.
    Avatar: John Holden
    John Holden
    Support staff
    February 4, 2020 at 04:47

    Hi,

    I tested in Chrome, the text looks like the screenshot and the font is Raleway https://prnt.sc/qx61wm

    Regards,
    Hung PD

    Avatar: boobeeboo
    boobeeboo
    Participant
    February 4, 2020 at 04:54

    Yes, exactly. It’s not raleway. I’ve circled it.

    Please contact administrator
    for this information.
    Avatar: John Holden
    John Holden
    Support staff
    February 4, 2020 at 05:57

    Hi,

    The font is Raleway https://prnt.sc/qx6luh

    Regards,
    Hung PD

    Avatar: boobeeboo
    boobeeboo
    Participant
    February 4, 2020 at 06:16

    It is supposed to be Raleway, but it’s not appearing as Raleway.

    I’ve attached a printscreen of what Raleway is supposed to look like. You can compare and see what I mean. Your printscreen’s font is Times or Times New Roman even though it’s supposed to be Raleway.

    Please contact administrator
    for this information.
    Avatar: boobeeboo
    boobeeboo
    Participant
    February 4, 2020 at 09:38

    Just to clarify, this issue seems to only affect safari, both desktop n mobile.

    Firefox and Chrome looks fine.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 4, 2020 at 15:25

    Hello,

    Strange but we checked your site using Safari and don’t see issue http://prntscr.com/qxfb97

    Regards

    Avatar: boobeeboo
    boobeeboo
    Participant
    February 5, 2020 at 01:03

    Hi Olga

    Could you please help give me a code to add to the css, to add font-style and font-weight to it? I believe that’s the issue that certain browsers are not rendering the font properly. Thank you.

    Avatar: boobeeboo
    boobeeboo
    Participant
    February 5, 2020 at 03:15

    For some strange reason, it’s working fine now. Thanks.

    Avatar: John Holden
    John Holden
    Support staff
    February 5, 2020 at 05:47

    Hi,

    Glad to hear your issue has been resolved.

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

    Your feedback is the motivation to improve our work and services.

    Regards,
    Hung PD

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