Built-in Email Builder issue – missing value

This topic has 11 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: Farhad
    Farhad
    Participant
    December 31, 2021 at 03:40

    Hi,
    I’m using Built-in Email Builder and it works fine for all plugins.
    Except for “Back in stock notification” which the emails don’t show the real value of {product_name}
    Here is a snapshot of what people receive as notification emails:
    https://ibb.co/FYKcW7f

    Thanks for your help!

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 31, 2021 at 12:21

    Hello,

    We don’t have such shortcode like {product_name} for the email builder. Where did you get that? Did you make any additional customization to create that?

    Regards

    Avatar: Farhad
    Farhad
    Participant
    January 1, 2022 at 00:32

    Thanks for checking this.
    I haven’t done any customizations. I just installed the plugin and created the email template like others.
    The shortcode is in the plugin’s email settings.
    https://ibb.co/ZTgL41W

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 3, 2022 at 09:05

    Hello,

    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
    Does it work when our mail builder is disabled?

    Regards

    Avatar: Farhad
    Farhad
    Participant
    January 3, 2022 at 21:48

    is it possible to disable the email builder for just this plugin, so I can test it?

    Avatar: Farhad
    Farhad
    Participant
    January 3, 2022 at 21:55

    It works fine when I disable the email builder globally.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 4, 2022 at 15:59

    Hello,

    Remove Back in stock templates from the email builder https://prnt.sc/25zi8l2 and then your customers will get default emails of that plugin. There is no need to disable email builder for all the other emails if you want to use that.
    Unfortunately, shortcode that plugin uses in their emails does not work in builder and it requires additional customization.

    Regards

    Avatar: Farhad
    Farhad
    Participant
    January 4, 2022 at 20:05

    Thanks, Olga,
    I removed the Back in stock templates, and it’s now working fine.
    Is there any way I get notified when Email Builder supports this plugin?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 5, 2022 at 11:26

    Hello,

    Our developers will take a closer look if it’s possible to make that shortcode work with email builder but can’t promise anything. Give us some time to check.

    Regards

    Avatar: Farhad
    Farhad
    Participant
    January 5, 2022 at 19:27

    I understand and appreciate your excellent support.
    So, I keep this ticket open and would be so thankful you keep me posted.

    BTW, I hope you and your team have a fantastic 2022 ahead!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 6, 2022 at 14:19

    Hello,

    Thank you for all your wishes! You too!
    I’ll inform you once get a reply from the developers. We are working on new theme update, so take my apologies for some delay before they take a closer look.

    Regards

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