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Topic: Built-in Email Builder issue – missing value

Farhad

Participant

December 31, 2021 3:40 am

Hi,
I’m using Built-in Email Builder and it works fine for all plugins.
Except for “Back in stock notification” which the emails don’t show the real value of {product_name}
Here is a snapshot of what people receive as notification emails:
https://ibb.co/FYKcW7f

Thanks for your help!
Site URL: hidden
Theme version: 8.0.11
WooCommerce version: 6.0.0

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Olga Barlow

Support staff

December 31, 2021 12:21 pm

Hello,

We don’t have such shortcode like {product_name} for the email builder. Where did you get that? Did you make any additional customization to create that?

Regards

#313497 copied to clipboard

Farhad

Participant

January 1, 2022 12:32 am

Thanks for checking this.
I haven’t done any customizations. I just installed the plugin and created the email template like others.
The shortcode is in the plugin’s email settings.
https://ibb.co/ZTgL41W

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Rose Tyler

Support staff

January 3, 2022 9:05 am

Hello,

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
Does it work when our mail builder is disabled?

Regards

#313583 copied to clipboard

Farhad

Participant

January 3, 2022 9:48 pm

is it possible to disable the email builder for just this plugin, so I can test it?

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Farhad

Participant

January 3, 2022 9:55 pm

It works fine when I disable the email builder globally.

#313607 copied to clipboard

Olga Barlow

Support staff

January 4, 2022 3:59 pm

Hello,

Remove Back in stock templates from the email builder https://prnt.sc/25zi8l2 and then your customers will get default emails of that plugin. There is no need to disable email builder for all the other emails if you want to use that.
Unfortunately, shortcode that plugin uses in their emails does not work in builder and it requires additional customization.

Regards

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Farhad

Participant

January 4, 2022 8:05 pm

Thanks, Olga,
I removed the Back in stock templates, and it’s now working fine.
Is there any way I get notified when Email Builder supports this plugin?

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Olga Barlow

Support staff

January 5, 2022 11:26 am

Hello,

Our developers will take a closer look if it’s possible to make that shortcode work with email builder but can’t promise anything. Give us some time to check.

Regards

#313735 copied to clipboard

Farhad

Participant

January 5, 2022 7:27 pm

I understand and appreciate your excellent support.
So, I keep this ticket open and would be so thankful you keep me posted.

BTW, I hope you and your team have a fantastic 2022 ahead!

#313810 copied to clipboard

Olga Barlow

Support staff

January 6, 2022 2:19 pm

Hello,

Thank you for all your wishes! You too!
I’ll inform you once get a reply from the developers. We are working on new theme update, so take my apologies for some delay before they take a closer look.

Regards

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