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Big problem with back end speed (and frontend too)

This topic has 49 replies, 3 voices, and was last updated 9 months ago ago by Rose Tyler

Rose Tyler

Support staff

May 19, 2023 at 14:14

Hello, @Marta,

Thank you for your screenshots.

We regret to inform you that we are unable to modify or delete requests from WooCommerce (it may cause issues). Therefore, we are unable to assist you in this matter. However, we can assure you that these requests will also be duplicated when using other themes.

Kind Regards,
8theme team

#357233 Copied

Marta

Participant

May 19, 2023 at 17:54

Ok thanks, so there is no possibility to improve the slowness of my website?

#357270 Copied

Marta

Participant

May 19, 2023 at 18:35

And these slow query? is possible to fix it? it is from et-core plugin

https://app.screencast.com/jjcn3GsAWp4W9

#357272 Copied

Rose Tyler

Support staff

May 20, 2023 at 12:27

Hello, @Marta,

As you can check these queries are related to product categories that are displayed in the search element of site header → https://prnt.sc/_4gNy_lctS4E .
There is a way to improve such queries by switching the search additional content to the one that differs from product categories value → https://prnt.sc/fjkDAcs8evh9 . You can set this option to the one of next “No content“/”Static block”/”URL Personalizata” and check if this helps you in your “slow queries” related question.

We hope that the recommendations provided will be useful to you.

Kind Regards,
8theme team

#357297 Copied

Marta

Participant

June 3, 2023 at 19:22

HI,

my website still work very slowly.
is it normal for an individual product to take 7 seconds to load? Do I have something wrong?
The main page works good , but when you click in a product, it load very very slow. And also, when you clic in any menu item (static block mega menu) works bad.

Thanks

#358512 Copied

Rose Tyler

Support staff

June 4, 2023 at 14:02

Hello, @Marta,

We made a test of one of your products and here is our thought and ideas for improving actions:
1/ Total size of page is too big – 16.5mb ( https://prnt.sc/9Vfan0c9VGQh )
2/ Checking the waterfall → https://prnt.sc/56hXqVXV6EiR (few images are the heaviest part to load on this page)
3/ Checking the one of image to optimize and here it the result that could be got → https://prnt.sc/q5d3brpVHePt
4/ So we recommend you first optimize images on your product pages (at least try one product’s image for testing)

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#358566 Copied

Marta

Participant

June 4, 2023 at 17:06

Thanks Rose, but eh en you clic on a productos tag y have small images (about 150k) the sale happens. For example
https://tarifasoul.com/tienda/accesorios/collares/collar-abejita/

And when you click on any item menu…

#358575 Copied

Marta

Participant

June 5, 2023 at 08:31

Hi,

in all the product page, the first thing that is loaded is a revslider. Is it necessary? I don’t see any revslider on the product pages…

https://app.screencast.com/PMoFubadN5Nw9

Any page, whether it has images or not, takes a long time to load. Something must be wrong

Thie page for example, https://tarifasoul.com/quienes-somos/ Please see the screenshot:
https://app.screencast.com/uGo0p05FO4HC5

Thanks

#358600 Copied

Marta

Participant

June 5, 2023 at 08:48

(Sorry, errors due to the spell checker)
Thanks Rose, but when you clic on a productos that has small images (about 150k) the same happens. For example:
https://tarifasoul.com/tienda/accesorios/collares/collar-abejita/

And when you click on any item menu…

#358602 Copied

Rose Tyler

Support staff

June 5, 2023 at 09:19

Hello, @Marta,

1/ Slider revolution has option to load its styles/scripts globally or not → https://prnt.sc/n68X1RAS2C5y – we deactivated it already on your web-site.
2/ Also we noticed that your product images gallery uses extra plugin for displaying → https://prnt.sc/-yBw0YlQlGGT (Additional Variation Images Gallery for WooCommerce plugin → https://prnt.sc/CmIq9NRH8Zy1 )
We have our own option for making a variation gallery for variable products without activating the extra plugin and load extra scripts/styles for the carousel (Theme Options → WooCommerce → Single Product Page → Variation Gallery).

We can also recommend you contact with your hosting provider to ask for some speed up tweeks he can propose to you. As an idea you can try decreasing your PHP version because some plugins could have not perfect compatibility with php 8x version and works slower than with lower php version.

Kind Regards,
8theme team

#358607 Copied

Marta

Participant

June 5, 2023 at 10:24

Thank you so much! Do you know what plugin are not working ok with php 8?

#358613 Copied

Rose Tyler

Support staff

June 5, 2023 at 10:47

Hello, @Marta,

You’re welcome!

We are not responsible for 3rd party plugins, so we can’t give you a solid response, sorry.

Kind Regards,
8theme team

#358620 Copied

Marta

Participant

June 21, 2023 at 12:30

Hi,
I come back to this topic because I don’t know what more solutions to try out to increase a little the speed of the backend. To upload a 70k image to media, it takes more than a 30 seg. This is not normal, but I don’t know where to look for a solution, if it’s a wordpress, theme or plugin problem. Any suggestions?

#359887 Copied

Rose Tyler

Support staff

June 21, 2023 at 15:27

Hello, @Marta,

Uploading images to Media is related to WordPress and hosting functionality. Please read the online guides, for example – https://www.dreamhost.com/blog/how-to-fix-wordpress-image-upload-issues/ https://wordpress.stackexchange.com/questions/219588/too-slow-image-upload-in-wordpress-media-library-as-image-number-increases
Try suggestions from there, and contact the support of WordPress and your hosting provider.

Kind Regards,
8theme team

#359917 Copied

Marta

Participant

June 22, 2023 at 13:01

Ok thank you so much!

#360002 Copied

Rose Tyler

Support staff

June 22, 2023 at 14:17

Hello, @Marta,

You’re welcome!

Kind Regards,
8theme team

#360012 Copied

Marta

Participant

June 30, 2023 at 11:32

Hi,
I am still investigating the speed problem of my website. I have checked with woocommerce support and they tell me it is due to the combination of my theme and woocommerce. Is this possible?
It also seems that the wpml plugin in combination with woocommerce slows down the site.

#360788 Copied

Rose Tyler

Support staff

July 1, 2023 at 08:51

Hello, @Marta,

Here are our recommendations – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

“It also seems that the wpml plugin in combination with woocommerce slows down the site.” – in this case, contact support of the WPML plugin.

Kind Regards,
8theme team

Please contact administrator
for this information.

#360889 Copied

Marta

Participant

July 12, 2023 at 15:35

Hi,

I have activated the Storefront theme and the website runs much faster than with Xstore.
What can happen?
Maybe there is a third party plugin that is not compatible with your template and that’s why it slows it down?

#361816 Copied

Rose Tyler

Support staff

July 12, 2023 at 15:55

Hello, Marta,

The storefront doesn’t have the settings and features that XStore has.

“Maybe there is a third party plugin that is not compatible with your template and that’s why it slows it down?” – it is possible, please check it by disabling 3rd party plugins.

Also, please check the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#361819 Copied
Tagged: backend, frontend, optimization, performance, speed, woocommerce, wordpress
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