Ajax Products Tabs stopped working and no longer activates the tabs

This topic has 10 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Olga Barlow

  • Avatar: julianagomes
    julianagomes
    Participant
    March 8, 2022 at 01:21

    The tab buttons stopped working. When we click on the tabs nothing happens, it does not activate and shows the products referring to the tab. In editing (elementor appears ok, activating and showing the products) but in preview mode and on the page that is live it doesn’t work.

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2022 at 08:15

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    As I can see you do not use child theme. Did you make changes in parent theme files?

    Regards

    Avatar: julianagomes
    julianagomes
    Participant
    March 10, 2022 at 12:36

    Hi! I deactivated and then activated them all again and the tabs worked again, even without having deleted any plugin. But I noticed a new problem in the carousel on this site and even on other sites (I have more than 15 with the same theme). In all that the site is hosted on siteground, a problem with the arrangement of the products in the carousel of the home is happening (they stopped presenting the products two by two, as configured and started to present the products one by one). When I edit the element and make some changes it works again from 2 to 2 but after a certain time it goes back to 1 to 1. Even disabling the SiteGround Optimizer plugin the problem continues. Do you have any idea what could be causing this and how I could solve it?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 10, 2022 at 15:29

    Hello,

    Fixed. Check now.

    Regards

    Avatar: julianagomes
    julianagomes
    Participant
    March 10, 2022 at 15:54

    Thanks for the feedback! When I checked it was ok. Could you tell me what you did so I can do it on the other sites too?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 10, 2022 at 15:57

    Hello,

    You are welcome.
    We fixed code in the et-core-plugin/app/controllers/elementor/general/advanced-tabs.php

    We have removed those lines

    'tablet_default' => 3,
    'mobile_default' => 2,

    https://gyazo.com/0de7d8996d06f86d3002b6dbcf98c733

    Regards

    Avatar: julianagomes
    julianagomes
    Participant
    March 10, 2022 at 19:18

    ok thanks for the help! I tried here in the case of other sites but it didn’t solve because the problem is the same but the products are not inside the tabs (Ajax Product Tabs). They are also presented on the home page in carousel format using (Products). I tried to add the code: ‘tablet_default’ => 3,
    ‘mobile_default’ => 2,

    et-core-plugin/app/controllers/elementor/general/product.php

    inside the section

    $this->add_responsive_control(

    but it did not work. Could you guide me in this case which file can I insert the code to solve this problem?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 11, 2022 at 10:07

    Hello,

    No, file that you tried to edit is not correct, so change it back. If you need to fix the Products element then take et-core-plugin/app/traits/elementor.php file from fixed site to any other site you need and after that resave the Elementor element settings.

    Regardd

    Avatar: julianagomes
    julianagomes
    Participant
    March 11, 2022 at 14:08

    Hi!
    From what I’ve verified in this file, these codes are already included, so I don’t know how I could fix this problem.

    I am sending the access data of the site, in case I can help myself in this same problem.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 11, 2022 at 15:00

    Hello,

    I updated theme, uploaded file that I mentioned, then edited page and changed number of slides per view and it works.

    Regards

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