Hello, Namaste,
Thank you for choosing XStore as your WooCommerce WordPress theme.
1/ We are aware of this and have written a note under the option – https://prnt.sc/SVztK2IFEish
Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
2/ Do you use Single Product Builder? Is it fine when the builder is disabled?
3/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
Let us know results.
Kind Regards,
8theme team