I see, then I have to check it on your site, but first, please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.
I also need your site WP Admin Login and CPanel or FTP Credentials as well as listed in the below-listed format in the private content area of this topic.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Note: Please take the complete backup of your site first.
Regards 8Themes Team.
One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.